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PRADA Client Advisor (m/f/d)
Job summary
A luxury fashion retailer in Berlin is seeking a dedicated Client Advisor for a 6-month position. You will engage with clients to enhance their shopping experience by providing expert advice and achieving sales targets. Ideal candidates will have strong communication skills, a passion for luxury fashion, and be fluent in both German and English.
Qualifications
- Ability to connect with a diverse clientele.
- Experience in achieving sales targets.
- Understanding of the luxury retail market.
Responsibilities
- Provide an excellent in-store experience.
- Develop and maintain client relationships.
- Maximize sales opportunities.
- Stay informed on fashion trends.
- Handle customer complaints effectively.
- Maintain visual display standards.
- Be attentive to preventing product theft.
Skills
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
We are seeking a passionate and dedicated Client Advisor to join our dynamic team in our Prada Store in Berlin KuDamm. This position is limited to 6 months. As a Client Advisor (m/f/d), you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and is attentive to preventing product thefts.
- Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
- Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
- Passion for luxury fashion trends, and an understanding of the luxury retail market.
- Fluent spoken German and English expected.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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