German jobs in Germany
Customer Support - German Market (Hybrid in Malta)
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Customer Support - German Market (Hybrid in Malta)
Job summary
A customer service company is seeking German-speaking Customer Support Specialists for a hybrid role in Malta. You will provide excellent service via email and chat, with no phone calls required. Permanent contract with competitive compensation, relocation support, and opportunities for career growth are included.
Benefits
Qualifications
- German speaker with good English skills.
- Basic proficiency in Microsoft Office required.
- Strong attention to detail and a willingness to learn.
Responsibilities
- Respond to customer inquiries and complaints via email and chat.
- Provide accurate information using appropriate tools.
- Meet individual and team performance targets.
Skills
Tools
We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only, no phone calls required. The role offers a permanent contract, competitive compensation, and opportunities for career growth.
- Respond to customer inquiries and complaints professionally via email and chat
- Provide accurate and timely information using appropriate tools
- Meet individual and team performance targets
- Escalate complex issues according to company policies
- Collaborate with internal teams to improve processes and customer experience
- Participate in training and onboarding programs
- German speaker with good English skills
- Basic proficiency in Microsoft Office (Excel, Word, etc.)
- Strong attention to detail, problem-solving ability, and willingness to learn
- No prior experience required; full training provided
- Rotational shifts : 07 : 0015 : 30 & 15 : 3000 : 00
- 5 working days per week with 2 days off
- Permanent contract
- 1,650 gross / month (~1,400 net)
- Quarterly government support (130)
- Performance bonus (up to 200 twice per year)
- Relocation support : flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.
- Career progression and training opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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