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B2C Customer Support Manager France (mfx)
Job summary
A dynamic food retail start-up in Berlin seeks a customer support representative. The role involves handling inquiries, providing solutions such as replacements and refunds, and collaborating with internal teams to improve customer satisfaction. Candidates should have excellent communication skills in French and German, with a proactive mindset. Flexible working hours and benefits like home office options and gym partnerships are offered. Apply now with your CV and motivation letter!
Benefits
Qualifications
- Experience in customer support or a similar role is a plus.
- Fluent in French and German, English is a plus.
- Proficient in customer support tools and software.
Responsibilities
- Handle customer inquiries via email and phone efficiently.
- Provide customers with replacements, refunds, or general assistance.
- Monitor and analyze customer reviews across various channels.
- Collaborate with internal teams to improve satisfaction.
Skills
Education
Do you love interacting with people and finding solutions to their problems Are you passionate about delivering excellent support and ensuring a smooth experience for customers Do you thrive in a fast-paced environment and enjoy working in an international team Then this role is perfect for you!
- Customer inquiries via email and phone are handled with care and efficiency ensuring a positive experience.
- Provide customers with replacement orders refunds or general assistance.
- Monitor and analyze customer reviews across different channels.
- Collaborate with internal teams to improve customer satisfaction.
- You have a degree or relevant training in a related field (beneficial but not mandatory).
- You already have experience in customer support or a similar role (a plus but not required).
- You speak French and German on a excellent level English is a plus.
- You are located in Berlin or willing to relocate for the job.
- You are proficient in customer support tools and software.
- You work in a structured and solution-oriented way.
- You have a proactive mindset and strong customer orientation.
- You excel at multitasking and prioritizing in a dynamic environment.
- Our diverse team is ready to be enriched and inspired by your ideas : help building the future of food retailing in our fast-growing start-up!
- Extensive Onboardings which will prepare you for your various and challenging tasks
- Flexible working hours and home office options to ensure a good work-life balance
- A beautiful and modern office in Berlin Schöneberg easy to reach by public transport and we cover the costs of your monthly BVG (public transport Berlin) ticket
- Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
- Optimum performance with either a Windows laptop or MacBook.
- Well equipped office kitchen with fresh fruit delicious KoRo snacks coffee and tea
- 20 % discount in our KoRo online store
- Regular team events and joint activities as well as legendary company parties
Then apply via our website with your relevant documents especially your CV and letter of motivation. We are looking forward to getting to know you!
Key Skills
- Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type: Employee
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.