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Dach-Jobs in Deutschland

Head of Operations DACH

DigitalTolk

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Hybrid
EUR 80.000 - 110.000
Vor 10 Tagen
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Business Development Specialist (m/w/d)

Harris DACH

Roggentin
Hybrid
EUR 50.000 - 70.000
Vor 11 Tagen

Senior Account Manager, Installed Base - DACH (m/f/d)

IFS

Düsseldorf
Vor Ort
EUR 60.000 - 80.000
Vor 11 Tagen

Teamlead Corporate Sales Westdeutschland (m/w/d)

EGYM | DACH

Nordrhein-Westfalen
Remote
EUR 70.000 - 90.000
Vor 11 Tagen

Product Marketing Manager- Branding Solutions, DACH - Hamburg

TikTok

Hamburg
Vor Ort
EUR 70.000 - 90.000
Vor 11 Tagen
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Regional Marketing Specialist DACH (m/w/d) - befristet für 1 Jahr (80%-100%)

Ascom Holding AG

Frankfurt
Vor Ort
EUR 55.000 - 70.000
Vor 11 Tagen

Senior Solution Sales Director - DACH

Diligent

München
Vor Ort
EUR 120.000 - 150.000
Vor 11 Tagen

Sales Forecast and Demand Manager (Amazon – DACH)

Ninjakitchen

Frankfurt
Vor Ort
EUR 60.000 - 80.000
Vor 12 Tagen
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EUR 55.000 - 75.000
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Head of Operations DACH
DigitalTolk
Hamburg
Hybrid
EUR 80.000 - 110.000
Vollzeit
Vor 10 Tagen

Zusammenfassung

A leading language service provider is seeking a Head of Operations DACH to oversee operational efficiency and service delivery. This role requires 7+ years in operations leadership, strong understanding of translation workflows, and fluency in German and English. Candidates will benefit from competitive compensation and flexible working options, with a preference for candidates based in Hamburg.

Leistungen

Competitive compensation package
Flexible working arrangements
Opportunity to shape operations

Qualifikationen

  • 7+ years of proven experience in operations leadership.
  • Strong understanding of translation and interpretation workflows.
  • Demonstrated success in leading multi-team operations.

Aufgaben

  • Lead and manage the operations teams in DACH.
  • Ensure high-quality and on-time delivery of services.
  • Optimize workflows and drive operational excellence.

Kenntnisse

Operations leadership
Customer service
Team management
Analytical skills
Fluent in German and English
Jobbeschreibung
Overview

24Translate is a leading language service provider in the DACH region, delivering high-quality translation and interpretation services for a wide range of clients. As part of the DigitalTolk Group, we are scaling our operations to meet growing demand in the market and ensure world-class service delivery to our customers. We are looking for a Head of Operations DACH to take ownership of our operational organization, drive efficiency, and ensure that our delivery meets the highest standards of quality, timeliness, and cost-effectiveness.

Responsibilities
  • Operational Leadership: Lead and manage the operations teams in DACH including Text Translation Project Managers, Customer Service / Booking Organization, and Interpreter Call Center.
  • Service Delivery: Ensure high-quality and on-time delivery of translation and interpretation assignments.
  • Talent Management: Secure and manage a strong pool of freelance and in-house linguists, interpreters, and project managers to meet client demand.
  • Process & Efficiency: Optimize workflows, implement best practices, and drive operational excellence across translation and interpretation services.
  • Quality & Compliance: Ensure delivery meets client requirements, quality standards, and contractual obligations.
  • Financial Responsibility: Manage cost efficiency and operational budgets, ensuring profitability of service delivery.
  • Customer Focus: Collaborate closely with sales and account management to ensure seamless client experience and resolve operational issues quickly.
  • Technology & Innovation: Work with internal tech/product teams to improve tools, automate processes, and leverage technology for scalability.
  • Leadership & Development: Build, coach, and inspire high-performing teams in Customer Service and Project Management.
Requirements
  • Proven experience (7+ years) in operations leadership within a service delivery or BPO environment, ideally in language services, customer service, or related industries.
  • Strong understanding of translation and interpretation workflows is a clear advantage.
  • Demonstrated success in leading multi-team operations (PMs, customer service, call center).
  • Track record in driving cost efficiency while maintaining high service quality.
  • Excellent people leadership and talent development skills.
  • Data-driven and structured, with strong analytical and problem-solving abilities.
  • Fluent in German and English (spoken and written). Additional languages are a plus.
  • Based in DACH region, with willingness to travel occasionally.
What We Offer
  • A key leadership role in a fast-growing, international language service provider.
  • Opportunity to shape and scale operations in one of our most important markets.
  • A culture that values customer focus, teamwork, and innovation.
  • Competitive compensation package and benefits.
  • Flexible working arrangements, with presence in Hamburg preferred. Location: Hamburg (preferred) / Remote within DACH
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* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.

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