Warranty Clerk (m/f/d)

Porsche Center Bamberg; Bamberg; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An automotive service center in Bamberg is seeking a Warranty Clerk (m/f/d) to manage warranty and goodwill claims ensuring optimal customer satisfaction. Responsibilities include preparing applications, ensuring audit compliance, and collaborating with service teams. The role demands strong organizational and communication skills, along with a good understanding of business concepts. Candidates must have completed commercial vocational training and possess a Class B driver's license.

Qualifikationen

• Successfully completed Commercial vocational training.
• Confident use of MS Office.
• Excellent organizational skills.
• Strong communication and teamwork skills.
• An affinity for numbers and a good understanding of business concepts.
• A strong service orientation.
• Class B driver's license.

Aufgaben

• Assessment of warranty and goodwill claims to ensure maximum customer satisfaction.
• Preparation of warranty and goodwill applications, taking application deadlines into account.
• Ensuring audit-compliant and complete documentation in warranty and goodwill cases.
• Collaboration with service advisors and workshop managers.
• Monitoring of open actions and orders.
• Encouraging service advisors and workshop managers to prepare qualified complaint reports.
• Requesting repair instructions.
• Authorizing credit notes in goodwill cases.
• Monitoring warranty applications and making corrections if necessary.
• Checking credit notes for completeness.
• Allocation of costs for rejected warranty and goodwill applications.
• Billing and ensuring repair documentation in warranty or goodwill orders.
• Reporting to the After Sales Manager and manufacturer.

Jobbeschreibung

Tasks

Here's your opportunity at Porsche.

The Porsche Center Bamberg sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide our customers with optimal service. To strengthen our team, we are offering a position as aWarranty Clerk (m/f/d)

Assessment of warranty and goodwill claims to ensure maximum customer satisfactionPreparation of warranty and goodwill applications, taking application deadlines into accountEnsuring audit-compliant and complete documentation in warranty and goodwill casesCollaboration with service advisors and workshop managers in the preparation of flawless warranty and goodwill applicationsMonitoring of open actions and ordersEncouraging service advisors and workshop managers to prepare qualified complaint reportsRequesting repair instructionsAuthorizing credit notes in goodwill casesMonitoring warranty applications and making corrections if necessaryChecking credit notes for completeness and forwarding them to accountingAllocation of costs for rejected warranty and goodwill applications as well as for returned partsBilling and ensuring repair documentation in the warranty or goodwill orderReporting to the After Sales Manager and manufacturer

Requirements

Successfully completed, Commercial vocational trainingConfident use of MS OfficeExcellent organizational skillsStrong communication and teamwork skillsAn affinity for numbers and a good understanding of business conceptsA strong service orientationClass B driver's licenseFor more detail, salary and company information, use the apply link