Travel Counselor

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Grafenwöhr; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading travel management company in Germany is seeking a Travel Counselor to handle travel arrangements and customer service responsibilities. The ideal candidate will have at least 1 year of relevant experience and proficiency in CRS. Strong customer service and problem-solving skills are essential. This role involves creating reservations and ensuring compliance with travel guidelines. Opportunities exist for those seeking to grow within a diverse and inclusive workplace.

Qualifikationen

• A minimum of 1 year call center or travel counselor experience.
• Industry knowledge relevant for making domestic and international reservations.
• Proficiency in at least one CRS.

Aufgaben

• Create domestic reservations for clients including air and hotel.
• Advise clients on international travel requirements.
• Follow company standards for customer service and handling reservations.

Kenntnisse

Call center experience

Reservation skills

Customer service skills

Problem-solving

Communication skills

Ausbildung

High school diploma or equivalent

Tools

CRS (Computer Reservation System)

Jobbeschreibung

Job Description - Travel Counselor (2600000C)

Travel Counselor - ( 2600000C )

The Travel Experience Counselor is responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Main responsibilities

• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
• May create single destination international itineraries to major international destinations.
• Advices clients of international travel requirements such as visas, passports, immunizations, etc.
• Supports one or more accounts.
• Solves typical travel related problems consistently.
• Operates within detailed procedures under minimal supervision.
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

Qualifications

Experience & Education

Experience

• Minimum 1 year call center experience or equivalent travel counselor experience.
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations.
• Proficiency in a minimum of one CRS
• High school diploma or equivalent

Knowledge, Skills and Abilities (KSAs)

Ability to meet and maintain required performance standards

An equivalent combination of education and experience may be considered.

Security Notice

This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us