TOM Technician (Level 3), EU TOM TIE

Amazon; Dortmund; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading e-commerce company is seeking a TIE Technician in Dortmund, Germany. The successful candidate will manage technical tickets, conduct health checks, and monitor performance metrics of automation systems. Applicants should possess a high school diploma, experience in troubleshooting hardware, and familiarity with Linux and Windows systems. This full-time role offers opportunities to contribute to the efficiency of Amazon's transportation services and engage with cutting-edge technology.

Qualifikationen

• Troubleshooting and debugging hardware for automation systems.
• Experience with Linux and Windows OS configuration and support.
• Valid driver's license for operational duties.

Aufgaben

• Manage technical tickets within SLA timelines.
• Conduct daily health checks across RRG sites.
• Monitor equipment performance metrics.

Kenntnisse

Computer architecture troubleshooting

Linux support

Windows support

Network management

Technical support

Debugging systems

Ausbildung

High school diploma or equivalent

Bachelor's degree in engineering technology or equivalent

PhD or equivalent quantitative field

Jobbeschreibung

Job Summary

Amazons EU Transportation Operations Management (TOM) Tech Integration and Execution team is looking for Technicians who want to create a best-in‑class network and maintain sustainable yard systems within Amazon Transportation Services. As a TIE (Technology Integration and Execution) Technician you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer and electronic hardware and operating systems and software used in TOM managed yards. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key Job Responsibilities

• Manage and resolve technical tickets within SLA timelines
• Comprehensively understand the Gatehouse PC configurations (hardware and software) and how 8‑9 GH automation devices (per lane) are connected to the PC (their individual drivers mac and IP address etc).
• Get a comprehensive understanding of all TIE SOPs that guide towards potential issues causing the problem. Technician has to use their developed knowledge to isolate the root cause by iterative testing of various variables in combination.
• Own and manage the inventory of all GH automation equipment keeping log of items checked out and raise ticket for fresh orders.
• Coordinate with TIE Procurement OTS RME and RYA/Gate teams
• Conduct daily health checks across all RRG sites and perform early fault detection
• Monitor equipment performance metrics (license plate detection vehicle detection audio quality)
• Perform quarterly preventive maintenance on RRG infrastructure
• Conduct deep‑diving investigations for critical system performance issues
• Document findings root cause analysis corrective actions and prevention recommendations
• Maintain inventory accuracy through weekly monitoring and audits
• Serve as primary liaison with vendors and conduct post‑work inspections
• Collaborate with RYA and Gate teams on operational issues and dashboard accuracy
• Raise tickets with clear problem descriptions impact assessments and supporting documentation

About the Team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport as well as sortation centres equipped with the latest technology you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.

Qualifications

• High school diploma or equivalent
• Experience in computer architecture or experience with general troubleshooting/debugging of hardware
• Experience with Linux and/or Windows Operating System support including in‑depth understanding of one or both OSs configuring managing or troubleshooting systems at scale
• Valid and active driver’s license
• Bachelors degree in engineering technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field or PhD
• Experience in managing and troubleshooting network or experience in technical support
• Experience in a professional field or military
• Experience in technical support or experience in networking administration and troubleshooting and experience troubleshooting and debugging technical systems

Legal Information

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (to know more about how we collect use and transfer the personal data of our candidates.

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Additional Information

• Key Skills: Cluster, IT, B2C, Key Account, AutoCAD Drafting
• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1

TOM Technician Level 3 EU TOM TIE • Dortmund, North Rhine‑Westphalia, Germany