Technical Support Specialist (m/f/d)

Enabl Tech; Karlsruhe; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology firm in Karlsruhe seeks a Technical Support Specialist to serve as the operational backbone of their fleet. This role involves troubleshooting technical issues, working within Linux environments, and communicating effectively with both customers and engineering teams. Ideal candidates should have an IT background or degree, problem-solving abilities, and fluency in German and English. The position offers hybrid work options and a dynamic startup culture with competitive compensation and benefits.

Leistungen

Competitive salary

Stock options (VSOP)

Flexibility with high remote work percentage

Onboarding support

Company pension scheme

Job ticket and free parking

Modern workspace with state-of-the-art equipment

Free snacks and drinks

Qualifikationen

• Ideal candidate has an IT background, degree, or practical experience.
• Comfortable in a Linux environment and command line.
• Analytical mindset focusing on root cause analysis.

Aufgaben

• Act as primary contact for customers and remote drivers.
• Analyze incidents in real-time and fix errors via remote access.
• Document issues accurately and coordinate with engineering teams.
• Track and follow up on open tickets and solutions.
• Document error patterns for continuous improvement.

Kenntnisse

Linux

Problem Solving

Communication

Python

Robotics (ROS2)

Ausbildung

IT background or relevant degree

Jobbeschreibung

Your mission

At enabl, we are pushing the boundaries of intralogistics. Our goal is to rethink logistics through teleoperation and automation, providing an innovative solution to the skilled labor shortage.

As a Technical Support Specialist, you are the operational backbone of our fleet. You work right at the intersection of robotics, Linux systems, and network engineering to ensure our robots perform precisely and reliably at customer sites.

You are the first line of defense for our customers and remote drivers when technical challenges arise. You don’t just analyze incidents - you resolve them, drive improvements, and help transform warehouses into safer, more digital, and flexible workspaces every day.

Your profile

• Background: Ideally, you have an IT background (e.g., apprenticeship as an IT specialist), a relevant degree, or comparable practical experience in technical support.
• Linux Native: You feel at home in a Linux environment (preferably Ubuntu) and are comfortable working via the command line.
• Analytical Problem Solver: You aren’t satisfied with treating symptoms; you dig deep to find the root cause of the error.
• Coding Basics: Ideally, you have basic knowledge of Python to better understand logs or comprehend simple scripts.
• Robotics Plus: Since we operate in the robotics field, experience with ROS2 is a strong advantage.
• Strong Communicator: You are a translator between worlds. You can explain technical problems clearly to customers and provide precise feedback to our developers. Fluency in German (C1) and English (C1) is required.
• Mindset: You keep a cool head even in stressful situations, remain patient, and have a strictly service-oriented attitude.

Contact Information

Do you have questions about the position? We are happy to help via [e-mail].

What We Offer

• Ownership: We offer a competitive salary and attractive stock options (VSOP), so you directly benefit from the company’s success.
• Hybrid Work: Enjoy a flexible culture with a high percentage of remote work, ensuring a great balance between focus time at home and collaboration in the office.
• Impact: A dynamic environment with flat hierarchies and a true startup mentality gives you the freedom to make a real difference and implement your own ideas from day one.
• Onboarding: A dedicated team will support you intensively during your induction, offering guidance and assistance whenever needed.
• Retirement Take advantage of our company pension scheme to secure your future.
• Mobility: Whether by car or train, we provide a job ticket and free parking for a stress-free commute.
• Modern Workspace: Bright offices with state-of-the-art equipment create an atmosphere where you enjoy working.
• Fuel: You’ll find a wide selection of free snacks and drinks in our break room to keep you going.

Your tasks

• You are the Technical Backbone: Act as the primary point of contact for customers and our remote drivers regarding all technical challenges.
• Proactive Troubleshooting: Analyze incidents in real-time, evaluate logs, and fix errors, often directly via remote access, before they escape.
• Bridge to Engineering: For issues that can’t be solved immediately, you prepare precise documentation and shift qualified tickets to our engineering teams.
• Issue Ownership: Track the status of all open tickets, actively push the DevOps team for solutions, and keep the customer in the loop.
• Knowledge Management: Document error patterns and solutions sustainably, helping us become smarter and faster every day.