Technical Support Specialist – French Market – Remote

Phiture; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading French SaaS company is looking for a Technical Support Specialist to join their team. The role involves Level 3 support, handling application-related issues, and performing SQL analysis. Candidates should be fluent in French and have strong SQL skills, with no prior experience required. This is a full-time remote role based in mainland Portugal, with quarterly on-site visits in Porto. The company offers private health insurance, a gross monthly package of up to 1,306.66 EUR, and paid training.

Leistungen

Private health insurance

Paid training

Potential permanent contract

Qualifikationen

• Must have strong SQL knowledge.
• Experience in technical support or helpdesk is required.
• Fluency in French and a good level of English (B2) is necessary.

Aufgaben

• Provide technical support via phone, email, and chat.
• Analyze application errors and incidents.
• Perform SQL queries and validate data.
• Support users with application-related issues.

Kenntnisse

Fluent French (spoken and written)

Analytical and problem-solving skills

Clear technical communication

SQL knowledge

Helpdesk experience

Jobbeschreibung

Portugal (Full Remote – Mainland only)

Start Date: 15 January

This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting.

Quarterly on-site presence in Porto is required, no experience needed.

Role Overview

You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis.

Key Responsibilities

• Handle technical support via phone, email, and chat
• Analyze application errors and incidents
• Perform SQL queries and data validations
• Support users with application-related technical issues
• Follow troubleshooting procedures and technical protocols
• Ensure data accuracy and consistency
• Contribute to process and incident improvements

Requirements

• Fluent French (spoken and written)
• English level B2
• Experience in technical support, helpdesk, or application support
• Solid SQL knowledge is mandatory
• Strong analytical and problem-solving skills
• Clear technical communication and ticket management skills

WORKING CONDITIONS

• Remote within mainland Portugal
• On-site visit in Porto once every 4 months
• 40 hours/week, Monday to Friday
• Working hours between 08:00–17:30 (rotational)

TRAINING

• 12 working days, 8 hours/day (in English)
• Paid training: 185.60 EUR net per week
• Contract signed after successful training completion

Compensation & Benefits

• Gross monthly package up to 1,306.66 EUR
• Private health insurance from day one
• Long-term role with potential permanent contract

This role is intended for candidates with strong SQL skills and hands-on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.