Technical Support Engineer (Electronics, IT)

Alarm.com; Etzenrot; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading provider of smart security solutions is seeking a Technical Support Engineer in Etzenrot, Germany. This role involves providing technical support, troubleshooting issues, and collaborating with various departments. Candidates should have strong analytical skills and a good command of English and Polish. The position offers a competitive salary and an attractive benefits package.

Leistungen

Competitive salary

Medical care

Life insurance

Sports package

Annual budget for professional development (2000$)

Qualifikationen

• Interest in IT, telecommunications, electronics, automation, and new technologies.
• Ethical, trustworthy, and customer-oriented attitude.
• Willingness to continuously develop and improve skills.
• Good organizational skills.

Aufgaben

• Providing phone and email support to customers and distributors.
• Analyzing and troubleshooting hardware and software-related problems.
• Logging and managing incoming support requests.
• Offering internal support to engineers and specialists.
• Collaborating with Sales and R&D departments.
• Delivering training sessions and workshops for clients.

Kenntnisse

Good command of English

Good command of Polish

Strong analytical skills

Creativity

Interpersonal skills

Ausbildung

Technical education background

Jobbeschreibung

Technical Support Engineer (Electronics, IT)

EBS HQ

EBS Company is a Polish manufacturer acting in the branch of safety systems since 1989. As of January 2023, EBS has been acquired by Alarm.com, a leading global provider of smart security solutions for the home and business.

The aim of EBS is to meet the market needs within the scope of security-related solutions meant to protect people and property. The range of products offered by EBS is being constantly expanded and adjusted to the market's changing needs. The innovative way of technologies used in the design and production processes as well as well-qualified team of engineers guarantee the highest quality of launched products. Quality and competitiveness of products offered by EBS can be proved by effective cooperation with many clients from Europe, Asia, North and South America and Australia.

• Providing phone and email support to customers and distributors in resolving technical issues.
• Analyzing and troubleshooting hardware and software-related problems.
• Logging, classifying, and managing incoming support requests.
• Offering internal support to engineers and specialists.
• Collaborating with the Sales and R&D departments.
• Delivering training sessions and workshops for clients.

Requirements

• Good command of both English and Polish (must-have).
• Interest in IT, telecommunications, electronics, automation, and new technologies.
• Strong analytical skills in identifying and resolving issues.
• Ethical, trustworthy, and customer-oriented attitude.
• Creativity, professionalism, and ability to work effectively in a team.
• Willingness to continuously develop and improve skills.
• Good organizational skills.
• Accuracy, reliability, and result orientation.
• Well-developed communication and interpersonal skills.

Nice to have

• Technical education background
• Knowledge of Spanish is a plus
• Experience in the security systems industry is an asset

What we offer

• Competitive salary depending on experience.
• International environment with daily use of English.
• Attractive benefits package, including medical care, life insurance, sports package, and an annual budget for professional development (2000$).
• Real impact on decisions and the company's development directions.

EBS is an Equal Opportunity Employer.