Technical CRM Specialist Stockholm · Hybrid

Voi; Deutschland; Hybrid; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading micromobility company is seeking a Technical CRM Specialist to enhance customer value through lifecycle and partner capabilities in Braze. The role involves designing automations, improving workflows, and collaborating with various teams. Candidates must have at least 3 years of experience in CRM, strong technical skills with Braze, and problem-solving abilities. Join a dynamic team in a dog-friendly office culture committed to sustainable urban mobility.

Leistungen

Employee options program

Opportunity to work in a dog-friendly office

Join a leading micromobility company

Qualifikationen

• 3 or more years of hands-on experience in CRM, lifecycle or marketing automation.
• Advanced experience working in Braze or similar customer engagement platforms.
• Strong understanding of CRM data structures including events, user attributes and triggers.
• Ability to understand technical documentation, APIs and integrations supporting CRM workflows.
• Comfort working with JSON, HTML, Liquid and data schemas without needing to code.
• Experience improving workflows, introducing automation and increasing platform efficiency.
• Strong problem-solving skills and the ability to collaborate across technical and non-technical teams.

Aufgaben

• Enhancing and maintaining Braze infrastructure like templates and components.
• Designing automations and workflows that reduce manual tasks.
• Building complex lifecycle and upsell journeys through Braze.
• Translating business requirements into clear CRM logic.
• Supporting partner campaigns with template configuration and tracking.
• Collaborating with teams on event design and CRM updates.
• Ensuring high operational quality through QA and governance.

Kenntnisse

Hands-on experience in CRM

Experience in Braze or similar platforms

Understanding of CRM data structures

Ability to understand technical documentation

Comfort with JSON, HTML, Liquid

Experience in workflow automation

Problem-solving skills

Jobbeschreibung

Technical CRM Specialist

YOUR MISSION AT VOI

As part of the CRM Team, you will maximise customer value by strengthening our lifecycle, upsell and partner‑ad capabilities in Braze. Beyond campaign execution, you will help build and maintain the technical foundation of our CRM ecosystem, ensuring our setup is scalable, reliable and supports long‑term growth.

This includes:

• Enhancing and maintaining Braze infrastructure such as templates, content blocks, components, events, segments and reusable logic

• Designing automations and workflows that reduce manual execution and improve scalability

• Building complex lifecycle, upsell and partner‑ad journeys through Braze and other platforms.

• Translating business requirements into clear triggers, eligibility rules and personalised message logic

• Supporting partner campaigns by configuring templates, segmentation and tracking across email, push and in‑app

• Collaborating with Product, Tech, Data and commercial teams on event design, data flows and CRM‑related system updates

• Ensuring high operational quality through QA, documentation, governance standards and structured experimentation

  
  

WHAT YOU NEED TO EMBARK

We are looking for a technically strong and solution‑oriented CRM professional who enjoys building systems that scale. In addition to being fluent in English, we believe the right candidate has:

• 3 or more years of hands‑on experience in CRM, lifecycle or marketing automation

• Advanced experience working in Braze or similar customer engagement platforms

• Strong understanding of CRM data structures including events, user attributes and triggers

• Ability to understand technical documentation, APIs and integrations supporting CRM workflows

• Comfort working with JSON, HTML, Liquid and data schemas without needing to code

• Experience improving workflows, introducing automation and increasing platform efficiency

• Strong problem‑solving skills and the ability to collaborate across technical and non‑technical teams

  
  

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join the #1 micromobility company in Europe and one of the fastest growing scaleups

• Get “skin in the game” through our employee options program

• Join the micromobility‑revolution and be a part of creating sustainable cities made for living, free from noise and pollution

• Work from our dog‑friendly office in Stockholm.

Diversity Matters

Contact Holmes Rasanen Talent Acquisition Partner – Business Operations