Team Lead, Customer Success

Armis Security; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A cybersecurity company in Munich seeks a Team Lead for their Customer Success team. The role involves mentoring a high-performing team, providing technical support, and managing customer relationships. Candidates should have over 6 years of experience in Customer Success or Solutions Engineering, and be fluent in German and English. This position offers a chance to impact customer success in a rapidly evolving field.

Leistungen

Comprehensive health benefits

Discretionary time off

Paid holidays

Inclusive and diverse workplace

Qualifikationen

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Fluent in German and English.

Aufgaben

• Lead and mentor a high-performing Customer Success team.
• Provide escalation support and solve complex issues.
• Manage a book of business and build strong relationships.
• Partner across teams to represent customer needs.
• Monitor team performance and streamline processes.

Kenntnisse

Customer Success

Technical Support

Networking

Cybersecurity

Communication

Stakeholder Management

Ausbildung

Bachelor's degree in a relevant field

Jobbeschreibung

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

At Armis, we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team Lead to grow with us.

What You’ll Do:

• Lead & Mentor: Coach, develop, and inspire a high-performing CS team.
• Technical Expertise: Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact: Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration: Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence: Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
• Strategic Insight: Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

What we Expect:

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Must be fluent in German and English

Bonus Points For:

• Hands-on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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