Specialist, Customer CARE (Dutch)

Vistaprint; Berlin; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading online marketing firm in Berlin is seeking individuals who are enthusiastic about supporting small businesses. This role involves assisting customers primarily in Dutch through various communications channels. The position offers the flexibility to work from home within Germany or the Netherlands, along with several benefits including a home office allowance and comprehensive training.

Leistungen

Monthly home office allowance

Discounted Urban Sports Club subscription

Bicycle leasing with JobRad

Comprehensive paid training

Qualifikationen

• Very good oral and written Dutch communication skills.
• Strong interest in eCommerce and marketing.
• Ability to connect with customers via phone, email, and chat.
• Persistence in maintaining an overview of marketing solutions.

Kenntnisse

Excellent oral and written Dutch communication

Understanding of eCommerce and marketing

Strong customer support skills

Familiarity with digital communication channels

Jobbeschreibung

You are enthusiastic about small businesses and self‑employed people, and you want to be an important marketing partner for them? Then it is time for you to become a part of Vista and apply now!

Opportunities and Benefits

• The opportunity to work from home within Germany or the Netherlands.
• Monthly home office allowance of €85 – a financial infusion for your electricity and internet costs.
• Financial support for building up your home office.
• A discounted Urban Sports Club subscription after working one year with us.
• Bicycle leasing with JobRad.
• A comprehensive, paid 4‑week training course right from the beginning as well as regular mentoring and training sessions afterwards; versatile development opportunities within and outside your team, so that we are all working towards the same vision.
• A dedicated Team Lead at your side to support you and your team’s development.
• A reliable, weekly‑rotating shift system (Mon‑Fri., 08:00‑21:00, Sat. 09:00‑18:00; max. 5 days a week) with shift times scheduled well in advance; full‑time and part‑time positions (minimum 30 h/week)

Qualifications

• You have very good oral and written Dutch communication skills as well as being friendly and empathetic, so as to understand and assist our customers with any queries which may arise.
• You have a strong interest in eCommerce and marketing and a passion for print and design, enabling you to provide the best solution for our customers and to chip in the success of their business.
• You are a digital native which allows you to connect with our customers on all channels to support them, especially via phone, email, and chat.
• You exude persistence and, as a reliable partner for our clients, maintain an overview of all the current marketing solutions we can offer them, e.g. flyers, business cards, disposable menus.

Selection Process

First, we will get to know each other in a 20‑minute conversation via video or phone. If this goes well, we will invite you for a more comprehensive interview via video (Zoom). At this point, you will have the opportunity to get in contact with your potential Team Lead and get more insights into the job. We are looking forward to your application. Please send it in English to your first point of contact.

Additional Information

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Job Segment

Recruiting, Work from Home, Customer Service, Human Resources, Contract