Solutions Architect (TAM)

Pivotal Partners; Deutschland; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in cloud-based business process automation is seeking a Technical Account Manager to enhance customer relationships and ensure successful solution implementations. The ideal candidate will possess strong problem-solving skills and excellent communication in both German and English. This role involves managing key accounts, providing technical support, and collaborating with internal teams to align solutions with customer goals.

Qualifikationen

• 3–5 years of experience in technical consulting or account management.
• Project management and IT certifications are a bonus.

Aufgaben

• Manage post-sales relationships with key enterprise accounts.
• Lead regular Health Checks and Business Reviews.
• Collaborate with internal teams to drive issue resolution.

Kenntnisse

Problem Solving

Communication

Organizational Skills

Ausbildung

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in Information Systems

Jobbeschreibung

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Pivotal Partners is exclusively partnered to scale leading cloud-based business process automation provider which helps modern enterprises excel in the digital age by automating their IT, finance and general business processes.

Job Title: Solutions Architect /Technical Customer Success Manager

Location: Germany

About the Role

We’re seeking a Technical Account Manager (TAM) to manage post-sales relationships with key enterprise customers. You’ll ensure successful solution implementations, maximize customer value, and drive retention and growth through strong technical guidance and relationship management.

What You’ll Do

• Own and manage post-sales relationships with key enterprise accounts.
• Act as the main point of contact for technical support, escalations, and ongoing engagement.
• Lead regular Health Checks, Use Case Workshops, and Business Reviews.
• Collaborate with internal teams (Product, Engineering, Support) to drive issue resolution and continuous improvement.
• Provide insights and recommendations to align our solutions with customer goals.
• Identify risks early and develop action plans to ensure customer success and retention.

What We’re Looking For

• 3–5 years of experience in technical consulting, enterprise support, or account management.
• Strong problem-solving skills with the ability to understand complex technical environments.
• Excellent communication skills in German and English (written & verbal).
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent.
• Project management and IT certifications (e.g. PMP, ITIL, Six Sigma) are a bonus.

You’ll Succeed If You Have

• A proactive, customer-obsessed mindset.
• Ability to build relationships with both technical teams and senior stakeholders.
• Strong organizational skills and attention to detail.
• Comfort working in a fast-paced environment managing multiple accounts and priorities.

Looking forward to hearing from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development and IT Services and IT Consulting

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