ServiceNow With Network Remote

ESR Healthcare; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading healthcare solutions provider in Germany is looking for a ServiceNow expert with substantial experience to join their team on a long-term contract. The ideal candidate will have a strong background in implementing and developing ServiceNow solutions, especially in telecom service management. You will play a crucial role in enhancing systems, driving customer requirements, and deploying AI tools. This remote position requires collaboration with various teams to improve service delivery and customer experiences.

Qualifikationen

• 12+ years of relevant work experience with service management.
• 6+ years of experience with ServiceNow deployment and development.
• Understanding of telecom industry solutions.
• Technical proficiency with API and Developer Portal for ServiceNow.

Aufgaben

• Influence the Managed Services technology stack for customer experiences.
• Work closely with the Product Management team to define customer requirements.
• Review and analyze existing applications for improvement.
• Deploy AI tools and integrate ServiceNow solutions.

Kenntnisse

ServiceNow Deployment

AI Tools Integration

Data Analysis

Stakeholder Collaboration

Market Trend Analysis

Ausbildung

Bachelor's degree in Computer Science, IT or similar field

Jobbeschreibung

ServiceNow With Network Remote

Experience: 12+ Years

Duration : Long term Contract

Need LinkedIn & Passport No with the profile

Job Description

Strong ServiceNow experience, especially with the modules mentioned in the JD as well.

ServiceNow AI capabilities. What we’re looking for… As a consulting contractor, you will be an integral part of the Verizon Business Group’s Technology Solutions organization. You will influence the Managed Services technology stack, support systems, and tooling design to deliver great customer experiences. You will work closely with the Product Management team to define customer requirements for the streamlined Managed Network Services (MNS) offering. You will drive these requirements with the IT, Network, Technology and vendor organizations to deliver these solutions across the quote, order, bill, and support experiences. You’ll need to have …

Qualifications

Bachelor’s degree in Computer Science, IT or similar field

Ten or more years of relevant work experience.

Six or more years of ServiceNow deployment and development experience in providing B2B advanced networking, SaaS or telecommunications solutions.

Deep data and analytic orientation for evidence-based decision making.

Experience with understanding consumer insights, market trend analysis, usability testing, rapid prototyping and analytics.

Experience in operating within a multi-channel/multi-region brand. Technical experience.

Serve as a ServiceNow technical expert, collaborating with technical teams, stakeholders, and leadership.

Translate business requirements into effective and efficient ServiceNow solution implementations.

Review and analyze existing Verizon applications and workflows to identify areas for improvement and further integration with ServiceNow.

Integrate and Deploy AI tools to help isolate and reduce incident impact. Extensive experience on Developer Portal & API for ServiceNow.

Key Modules where proven expertise is needed

• Telecom Service Management
• Telecom Order Management
• Continuous Authorization & Monitoring
• Service Bridge
• Telecom Service Ops Mgmt (TSOM)
• Telecom Network Inventory
• Field Service Operations
• Predictive AIOPs