Senior People Technology Analyst (Workday), (m,f,x)

HelloFresh; Berlin; Hybrid; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading food delivery company in Berlin is seeking an experienced Senior Analyst for People Technology Operations. You will optimize Workday systems, handle escalated inquiries, and drive efficiency improvements. Candidates should have at least 3 years in HRIS support, strong problem-solving skills, and be comfortable in a dynamic environment. The role offers competitive compensation and various employee perks.

Leistungen

HelloFresh-subsidized Pension Scheme

Berlin relocation support

Hybrid working model

Exclusive discounts on HelloFresh boxes

Mental health support

24/7 gym access

Qualifikationen

• 3+ years of experience in a Workday or HRIS support role.
• Strong knowledge of Workday functionalities and security.
• Experience with auditing and compliance within Workday.

Aufgaben

• Act as escalation point for complex queries from Junior Analysts.
• Dedicate time to reducing case volume and improving system efficiency.
• Lead maintenance and optimization of Workday and other systems.

Kenntnisse

Workday Core HCM

Problem-solving

Communication skills

Microsoft Excel/Google Sheets

Jobbeschreibung

JOB DESCRIPTION

The role

As part of the People Technology Operations squad, you will play a crucial role in providing Tier 1 People Technology support to all Workers globally and managing business-critical cyclical activities. This includes business process support, security access, reporting requests, bug fixes, regular system maintenance, auditing and compliance tasks, and overseeing cyclical activities such as FOODIE and Open Enrollment. You will be responsible for the overall maintenance and smooth operation of Workday and other People systems, ensuring they support our People Function effectively.

As the Senior Analyst in the People Technology Operations squad, you will be the first point of escalation for complex queries and requests assigned to the Analysts and Junior Analysts in the squad. You will focus on developing functional solutions to reduce People Technology case volume and support the People Technology Operations Lead in optimizing our Tier 1 service model.

We believe in diverse experiences and developing skills in many ways. Even if you don’t meet all the qualifications, we encourage you to apply and tell us how you could thrive in this role.

What you’ll do

• Act as the first point of escalation for highly complex queries and requests from People Technology Junior Analysts and Analysts.
• Resolve approximately 40% of your time on highly complex issues, ensuring critical problems are addressed efficiently.
• Dedicate approximately 60% of your time to developing functional solutions that proactively reduce case volume and improve system efficiency.
• Lead the ongoing maintenance and optimization of Workday and other People systems, ensuring seamless business process execution.
• Oversee regular system maintenance, audits, and compliance tasks, ensuring adherence to data governance and security policies.
• Support cyclical activities such as New Releases, Performance Reviews, and Open Enrollment, ensuring smooth execution and process improvements.
• Assist the People Technology Operations Lead in team performance management and professional development opportunities.
• Provide expert consultation and training to colleagues across People Technology and other functions to enhance system utilization.
• Drive the optimization of our Tier 1 service model by identifying areas for efficiency and automation.
• Collaborate with stakeholders across the People Function and beyond to ensure system enhancements meet business needs.

What you’ll bring

• At least 3 years of hands-on experience in a Workday or HRIS support role, focusing on Tier 1 support and system maintenance.
• Strong knowledge of Workday Core HCM, Security, Business Processes, Reporting & Analytics, Absence Management, and Compensation.
• Experience troubleshooting and resolving complex Workday issues, acting as an escalation point within a team.
• A problem-solving mindset with experience developing functional solutions to improve efficiency and reduce ticket volume.
• Deep understanding of HR structures, processes, and compliance requirements.
• Experience supporting performance management and mentoring team members.
• Proficiency in Microsoft Excel / Google Sheets, with the ability to analyze large datasets and identify trends.
• Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Experience with auditing, compliance, and security within Workday.
• Fluency in English; additional languages are a plus.
• Experience with SCRUM or Agile methodologies is a plus.

What we offer

• Join one of Europe's fastest-growing tech companies during a dynamic expansion phase.
• Be part of a diverse global community with over 90 nationalities.
• Enjoy a competitive compensation package with perks like a HelloFresh-subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Benefit from exclusive discounts on weekly HelloFresh boxes and office meals.
• Access mental health support, transportation perks, and family-friendly benefits, including 24/7 gym access, wellbeing platforms like Headspace and Spill, and sabbatical options.