(Senior) IT Support Engineer (m/f/x)

kununu; Hamburg; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A tech firm in Hamburg is seeking a (Senior) IT Support Engineer. In this role, you will manage first- and second-line support, system administration, and optimize collaboration tools. Key skills include advanced knowledge of Microsoft 365, MDM platforms, and excellent communication. This position offers competitive salary and remote work options.

Leistungen

Mobile devices for private use

Drinks, food & goodies

Sabbatical and part-time options

Remote work option

Trust-based working hours

Restaurant vouchers

Training courses and workshops

Up to 12 weeks Workation

6 weeks vacation

Qualifikationen

• Advanced skills in Microsoft 365 and collaboration tools.
• Proven track record in IT asset management and user lifecycle processes.
• Excellent communication skills for remote and on-site users.

Aufgaben

• Deliver advanced first- and second-line support and resolve complex issues.
• Administer and optimize collaboration tools.
• Manage IT requests, incidents, and service tickets.

Kenntnisse

Microsoft 365

Atlassian (Confluence, Jira)

Endpoint security

MDM platforms (Intune, Kandji)

Analytical skills

Leadership skills

Fluency in English

SaaS/Tech environment experience

Tools

Ticketing systems

Scripting skills (PowerShell, Bash)

Jobbeschreibung

Overview

We’re looking for a skilled and proactive (Senior) IT Support Engineer to strengthen our kununu IT team in Hamburg. In this role, you’ll take ownership of first- and second-line support, while also handling system administration in a macOS-focused environment (with some Windows support).

You’ll be the driving force behind our day-to-day IT operations, tackling advanced troubleshooting, managing assets, and overseeing the full user lifecycle. Your expertise will help streamline processes, optimize workflows, and ensure smooth IT experiences for the entire team.

Your tasks

• You deliver advanced first- and second-line support, resolving complex hardware, software, and network issues.
• You manage IT requests, incidents, and service tickets, driving efficiency and improvements.
• You administer and optimize collaboration tools (Microsoft 365, Atlassian, Miro).
• You lead endpoint management and security with MDM tools (Intune, Kandji).
• You oversee IT asset lifecycle from procurement to retirement (macOS & Windows).
• You own employee onboarding/offboarding, ensuring smooth, secure transitions.
• You implement and maintain endpoint security best practices.
• You document processes, deliver training, and mentor junior colleagues.
• You monitor systems, handle escalations, and ensure compliance with IT and data security standards.

Your skills

• Advanced skills in Microsoft 365, Atlassian (Confluence, Jira), and collaboration tools like Miro.
• Expertise in MDM platforms (Intune, Kandji), IT asset management, and ticketing systems.
• Strong knowledge of endpoint security and experience with meeting room/event support.
• Excellent communication and leadership skills, supporting both remote and on-site users.
• Proven track record in onboarding/offboarding and user lifecycle processes.
• You are analytical, improvement-driven, and enjoy mentoring others.
• Fluency in English (German is a plus).
• Preferred Experience in a SaaS/Tech environment
• Nice to have: Relevant certifications (Microsoft, ACSP, Security+) and scripting skills (PowerShell, Bash)

Your benefits

• Mobile devices also for private use
• Drinks, food & goodies
• Sabbatical and part-time options
• Remote work option
• Trust-based working hours
• Restaurant vouchers and employee discount
• Transparent, competitive salary
• Training courses and workshops
• Up to 12 weeks Workation
• 6 week vacation

Your contact person

You still got questions about the job. Feel free to get in touch with us.

Jana Roth
Recruiting Manager