Senior IT Support (all genders) - Digital Workplace

MOIA; München; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading mobility tech company in Munich is seeking a Senior IT Support professional to manage IT operations for the office. This role requires expertise in cloud technologies and Apple devices, offering autonomy and the chance to shape local IT strategies. The ideal candidate has hands-on experience with SaaS tools and MDM solutions. The position promotes a hybrid work model while necessitating onsite presence during the initial phase. Join us to contribute to a pioneering approach in mobility and workplace efficiency.

Leistungen

Competitive salary

Hybrid work model

Flexible working hours

Home office setup budget

Fully subsidized public transport ticket

Subsidized fitness club membership

30 vacation days

Qualifikationen

• Several years of experience in IT Support / IT Administration / Digital Workplace roles.
• Strong hands-on expertise with Apple devices in a professional environment.
• Experience managing remotely deployed devices at scale.
• Solid knowledge of MDM solutions.
• Experience with ticket-based systems.

Aufgaben

• Own IT support for the Munich office as the senior and primary point of contact.
• Provide near-desk and hands-on support for incidents and service requests.
• Manage and support SaaS tools like Okta and Microsoft 365.
• Handle onboarding and offboarding for employees in Munich.
• Ensure a smooth and secure workplace setup.

Kenntnisse

IT Support experience

Expertise with Apple devices

Experience with SaaS tools

Experience in scripting and automation

Strong communication skills in English

Strong service mindset

Ausbildung

Experience in IT Administration

Tools

Microsoft 365

Okta

Slack

MDM solutions

Jobbeschreibung

Senior IT Support (all genders) - Digital Workplace

Join us as a Senior IT Support(all genders) in our Digital Workplace team and help shape the future of autonomous mobility!

Join us as a Senior IT Administratorand take full ownership of IT support for our new Munich location— a role with real impact, autonomy, and responsibility from day one.

At MOIA, our Digital Workplace team connects our workforce through modern, cloud-first technologies and best-in-breed workplace solutions. As our sole senior IT support presence in Munich,you’llbe the trusted go-to person for everything related to the local digital workplace, while collaborating closely with the central Digital Workplace team.

We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automationto scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions— providing a strong, modern foundation for growth.

What you will do

• Own IT support for the Munich officeas the senior and primary point of contact.
• Provide near-desk and hands-on supportfor incidents, service requests, and workplace issues.
• Manage and support SaaS tools such as Okta, Microsoft 365, Slack, Atlassian, and Miro.
• Handle onboarding, offboarding, and IT enablementfor employees in Munich.
• Ensure a smooth and secure Apple-focused workplace setup, including remote device management.
• Collaborate with internal teams and external partners for equipment setup and office IT needs.
• Contribute to larger IT initiatives, standards, and improvements driven by the central Digital Workplace team.
• Identify opportunities to optimize processes, automate workflows, and improve documentation.
• Act as a trusted advisor locally, while aligning with global IT policies and best practices.

While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office, especially during the setup and growth phase of the location.

What will help you to fulfill your role

• Several years of experiencein IT Support / IT Administration / Digital Workplace roles.
• Strong hands-on expertise with Apple devicesin a professional environment.
• Experience managing remotely deployed devicesat scale.
• Solid knowledge of MDM solutions (e.g. Jamf , Microsoft Endpoint Management, VMware Workspace ONE).
• Practical experience with at least two of those tools: Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Experience with ticket-based systemsand a strong service mindset.
• Ability to work independently and make decisions autonomouslyin a fast-paced environment.
• Comfortable being the sole local IT support, while collaborating remotely with a central team.
• Experience with scripting and automation (e.g. Bash, PowerShell, workflows) is a strong plus.
• Clear and confident communication skillsin English(C1)andGermanat least (B2).

We welcome applicants from diverse backgrounds— even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

Our benefits in a nutshell

• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog !
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc.)
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here .

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.

Who we are

At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving .

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

What motivates you to apply for this role, and what specifically draws you to working at MOIA? *

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Are you based in Munich and able to work on-site at our office every day? *

This is an on-site first role and you have to be based locally.

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