(Senior) Consultant Experience Design (all genders)

Eraneos - powered by Quint; Hamburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading digital transformation consulting firm in Hamburg is looking for a Senior Consultant Experience Design. The role involves shaping digital commerce strategies, conducting research, and facilitating collaborative workshops. Candidates should have a Master's or higher in a relevant field and experience in service design. Fluency in German and English is required. The company values open communication and offers opportunities for international engagement.

Leistungen

Above-average compensation

Career development mentoring

Strong sense of community

Qualifikationen

• 3+ years in service design, eCommerce consulting, or digital product development.
• Familiarity with Design Thinking, journey mapping, prototyping, and user research.
• Fluent in German and English, willing to travel for clients.

Aufgaben

• Drive user-centric digital commerce strategies and create product roadmaps.
• Conduct research and testing, turning insights into actionable strategies.
• Facilitate workshops and sessions to inspire teams and align goals.

Kenntnisse

Analytical thinking

Creative drive

Strong communication skills

Ausbildung

Master’s, MBA, or PhD in relevant fields

Tools

Miro/Mural

Figma

Adobe CC

Jira

Confluence

Jobbeschreibung

What you will find with us

Everything we do will lead to a lead, at least. Most likely to a transaction. We truly want to transform digital sales and marketing. This means always starting with a human-centered perspective, working your way towards the business, and then connecting the experience with state-of-the-art technology. A multifaceted job, asking for a T-shaped profile and high requirements of thinking in seamless digital journeys, business of experience and technology contexts both for B2B and B2C.

In addition to challenging projects in a multinational environment, we are characterized by a high degree of entrepreneurial freedom and continuous growth. We take pride in our strong sense of community, based on mutual appreciation and support. We offer excellent promotion opportunities as well as individual career development mentoring. Our employees are seen as the heart of the company, which is why we provide above-average compensation as well as numerous additional benefits.

As a (Senior) Consultant Experience Design (all genders) your tasks consist of the following:

• Shape strategies & roadmaps: Drive user-centric, data-driven digital commerce strategies and turn ideas into products and services that scale.
• Lead research & testing: Run interviews, surveys, A/B and usability tests – and turn insights into action.
• Bring ideas to life: Create journey maps, personas, wireframes, blueprints, and interactive prototypes that make complexity simple.
• Boost go-to-market: Craft smart go-to-market and communication strategies to launch digital services successfully.
• Inspire through workshops: Facilitate workshops, design sprints, and co-creation sessions to align teams and spark solutions.
• Elevate customer journeys: Spot opportunities, optimize experiences, and keep the big picture in focus with data and market trends.
• Collaborate in agile teams: Work hand-in-hand with designers, researchers, product owners, and developers to deliver impact.
• Leverage AI: Explore generative AI and smart tools to power analysis, prototyping, and innovation.

Who you are

Are you an analytical thinker, with creative drive and strong communication skills? Are you curious and enjoy working as a team player or rather want to perform your individual excellence? In addition to a high degree of personal initiative and an entrepreneurial can-do mentality, you possess the following distinguishing qualities:

• Education: Master’s, MBA, or PhD in Service/Product Design, Innovation, Business, or Communication Management.
• Experience: 3+ years in service design, eCommerce consulting, or digital product development. You know the full service design process and apply methods like Design Thinking, journey mapping, prototyping, and user research with ease.
• Strategic mindset: You think analytically and strategically, structure complex problems fast, and turn them into compelling stories.
• Tools & methods: Confident with Miro/Mural, Figma, Adobe CC, and project management tools like Jira and Confluence. You’re curious about generative AI and quick to adopt new tools. Agile methods (e.g. Scrum) are a plus.
• Communication skills: You run workshops, win over stakeholders, turn research into clear insights for leadership, and thrive in team settings.
• Languages & mobility: Fluent in German and English, with the flexibility for regular client travel.

Who we are

We believe in open and straight forward communication driven by a strong team spirit. Core values such as client orientation, job commitment, trust, and integrity are prerequisites. Our projects are often international and require travel. Long-term engagements in other countries are possible and based upon personal preferences.

We look forward to hearing from you!

Contact

Marie Enkelmann – [e-mail] – [phone]

Our top priority is that you fit us and we fit you, regardless of origin, nationality, sexual orientation, religion, gender identity, age, handicap or other aspects of diversity.

Our dedicated HR Team will be happy to provide you with further information and is looking forward to receiving your CV and / or your complete and expressive Linked in / Xing profile

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