Sales Associate - Hamburg (2432)

Bang & Olufsen; Hannover; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A luxury audio brand is expanding its presence in Hannover and seeks a proactive Sales Associate for its new store. The role involves delivering exceptional customer service, maintaining knowledge about product offerings, and engaging with clients to foster loyalty. The ideal candidate will have retail experience in high-end environments, fluency in both English and German, and a passion for luxury products. Interested applicants should submit their CV promptly before the application deadline.

Qualifikationen

• Passion for sound and design.
• Experience in luxury or premium retail.
• Ability to convey product quality to customers.

Aufgaben

• Provide impeccable customer service to build loyalty.
• Stay updated on product details and promotions.
• Use CRM system to ensure customer satisfaction.

Kenntnisse

Customer service excellence

Team spirit

Retail experience

Fluency in English and German

Tools

MS Office

Jobbeschreibung

We are expanding our presence in Hamburg with the opening of a new store! We're seeking new Sales Associates for this new location as well as for the existing Hamburg store.

These stores are operated by a B&O Monobrand Partner and whilst you will be exclusively representing B&O you will be employed through our Partner’s business: APL Competence GmbH. When you apply your CV will be shared with this trusted Partner business.

Key Responsibilities

As our new Sales Associate, you will join the dedicated team in our B&O Hamburg Partner stores. Your mission is to uphold high levels of customer service standards whilst selling the company’s range of products and services. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a strong customer rapport and long-term loyalty.

• Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add‑on selling with both new and existing clients.
• Excellent levels of personal presentation with a confident ability to demonstrate showroom products.
• Ensure professional and knowledgeable management of all customer queries, taking responsibility to see the query through to a satisfactory conclusion.
• Maintain awareness of new product developments, new company initiatives, and all promotional activity.
• Ensure that the required level of Customer satisfaction is achieved through full use of CRM System.
• Ensure products are presented correctly and all promotional materials are in place within the correct timescales.
• Take part in training and development to expand your professional skillset and knowledge.
• Attend customer events from time to time, either in the evening or at weekends.
• Attend site surveys and home demonstrations as required, including before and after normal working hours if necessary.

What you bring

We seek someone who can demonstrate a passion for sound, aesthetics, and high‑end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our customers. We are seeking someone who has retail experience within a luxury or premium goods brand, from a store environment, although the right mindset and passion for retail are just as relevant. Familiarity with high‑end electronics and the Bang & Olufsen brand is a great plus.

Furthermore, you:

• Are outgoing and have the desire to give excellent customer service.
• Possess great team spirit and a helpful attitude.
• Have experience with MS Office – knowledge of payment and order systems is a plus.
• Enjoy representing a high‑end brand, high service level, and comfortable with smart dressing.
• Fluency in English and German.

How to Apply

Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 5th Januaray 2026.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. We base hiring solely on qualifications, with a goal of supporting a diverse and inclusive workplace for all.

If you want to know more about the position, you are welcome to contact our Partner: Bang & Olufsen Hamburg, Carola Piechulek. Phone: [phone].