Restaurant Onboarding Specialist (m/f/x)

Wolt; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading food delivery company is seeking a Specialist to enhance the onboarding experience for high-profile restaurant partners. This role involves leading projects, ensuring partner satisfaction, and implementing efficient onboarding processes. Ideal candidates will have strong project management skills, excellent communication abilities, and a passion for food. Fluency in both German and English is required.

Qualifikationen

• Experience in onboarding or account management, ideally with high-value clients.
• Strong project management skills from planning to execution.
• Great communication and relationship-building abilities.

Aufgaben

• Own the onboarding experience for high-profile restaurant partners.
• Lead projects to improve onboarding efficiency.
• Act as the main point of contact during onboarding.

Kenntnisse

Onboarding experience

Project management

Communication skills

Detail-oriented

Data-savvy

Passion for food and service

Fluent in German

Strong English skills

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Onboarding team is the first step in our restaurant partners’ Wolt journey — and as a Specialist, you’ll make sure that journey starts off better than they ever imagined. You’ll be the go-to person for some of our most high-profile and strategically important acquired partners, guiding them through their onboarding, making them feel at home on Wolt, and setting them up for long-term success.

But you won’t stop there. You’ll also get stuck into projects that improve how we work, making our onboarding process faster, smoother, and even more delightful for every partner who joins us.

If you’re the kind of person who can juggle details without losing sight of the big picture, loves building great relationships, and is always looking for ways to make things better — this might just be your next adventure.

What you’ll be doing

• Own the onboarding experience for high-profile and strategically important restaurant partners, ensuring every step meets Wolt’s highest standards.

• Lead and deliver projects that make our onboarding process more efficient, more scalable, and more partner-friendly.

• Act as the main point of contact for partners during onboarding — training them on our tools, sharing best practices, and making sure they feel confident from day one.

• Work hand-in-hand with sales, operations, and account management teams to guarantee a smooth handover and a strong start for every partner.

• Keep a close eye on quality and partner satisfaction in the first months, stepping in to solve problems before they become roadblocks.

• Use our data and insights to spot growth opportunities for partners and recommend ways to make the most of them.

• Ensure every venue’s content and visuals on the platform are accurate, engaging, and aligned with the Wolt brand.

• Share your know-how with the team, helping newer onboarding colleagues grow and thrive.

Our humble expectations

• Experience in onboarding, account management, or partner-facing operations — ideally with high-value clients.

• Strong project management skills, from planning to execution.

• Great communication and relationship-building abilities, with a knack for creating trust and keeping things moving.

• Detail-oriented, organized, and able to juggle multiple priorities without breaking a sweat.

• Data-savvy with solid problem-solving skills and a “let’s make it happen” mindset.

• Passion for food, restaurants, and delivering top-notch service.

• Excellent written and spoken German, plus strong English skills.

Next steps

If we think you could be a great match, we’ll kick things off with a short screening call, then you’ll meet the hiring manager, and finally, you’ll get to show your skills in a case study based on real-life Wolt scenarios.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.