Remote service engineer (m/f/d)

ABB E-mobility B.V.; Heidelberg; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in EV charging is seeking a Remote Service Engineer to provide diagnosis, troubleshooting, and repair for EV charging systems. This role offers opportunities for growth in Customer Success, Technical Leadership, and more. Candidates should have a bachelor’s degree in a relevant field, strong communication skills in German and English, and a knack for problem-solving. Flexibility to work remotely is available, making it an ideal position for those eager to thrive in a fast-paced environment.

Qualifikationen

• Experience in maintaining or designing electrical installations.
• Strong communication abilities in German and English.
• Self-starter looking to learn and grow.

Aufgaben

• Diagnose, troubleshoot, and resolve technical issues with EV charging systems.
• Take charge of escalated cases from First Line Customer Support.
• Plan and support on-site interventions with service partners.

Kenntnisse

Technical Support

Problem-Solving

Communication Skills

Adaptability

Ausbildung

Bachelor's degree in Electrical Engineering, Electromechanics, IT

Tools

Linux

Jobbeschreibung

Overview

Are you excited about the rapidly expanding world of Electric Vehicle (EV) charging? Our Charger Operations team, is not just a support team—we’re innovators, problem-solvers, and leaders driving the future of sustainable transportation.

As a Remote Service Engineer, you'll be at the forefront of this dynamic industry, providing remote diagnosis, troubleshooting, and repair for EV charging systems.

This role offers the perfect launchpad for a rewarding career in EV Charging, with opportunities to advance into Customer Success, Technical Leadership or Post-Sale Project Management.

What You’ll Do

• Technical Support with a Twist: Diagnose, troubleshoot, and resolve technical issues with EV charging systems via phone, email, and remote access. You\u2019ll be the go-to person for Field Service Engineers and customers, managing everything from initial troubleshooting to final resolution.
• Master Case Management: Take charge of escalated cases from First Line Customer Support, guiding them from start to finish, and ensuring our customers always receive top-tier service.
• Innovative Troubleshooting: Use your creativity and technical expertise to solve complex problems remotely, ensuring issues are resolved swiftly and within SLA timelines for our Key Accounts.
• Strategize On-Site Interventions: Plan and support on-site interventions with service partners or field engineers, customizing solutions to meet the specific needs of each region.
• Lead in the Field: Coordinate field service activities, ensuring products are tested and performing at their best post-service, and keeping customers informed every step of the way. Assess and define the scope of work for our Field Engineers.
• Proactively Escalate: Know when to escalate issues to Tier 3 support, ensuring every challenge is met with the right expertise.
• Mentor and Train: Share your knowledge by guiding First Line Customer Support teams and leading training sessions to empower others and build a stronger, more inclusive team.

What You’ll Bring

• Technical Background: A bachelor’s degree in Electrical Engineering, Electromechanics, IT, or equivalent apprenticeship with hands-on experience in maintaining or designing electrical installations.
• Communication Skills: Strong communication abilities in German and English, with a knack for working effectively in diverse, multicultural teams. Proficiency in additional languages is a plus!
• Independence and Initiative: You’re a self-starter who loves working independently and is always looking for ways to learn and grow in this fast-paced field.
• Curiosity and Problem-Solving: A naturally curious, solution-oriented mindset, eager to tackle challenges and develop sustainable solutions, even when facing uncertainty.
• Adaptability and Resilience: You thrive in fast-changing environments and excel when facing new challenges.
• Knowledge Sharing: Ability to communicate complex ideas simply and effectively, whether through training sessions, newsletters, or webinars.
• Technical Savvy: Familiarity with technical support roles, electrical installations, and Linux is a plus and will help you excel in this role.

Why This Role is Perfect for You

This is more than just a job—it’s an opportunity to lead, innovate, and make a meaningful impact in the E-mobility industry. We believe in the power of diverse perspectives and encourage applicants of all backgrounds to apply. If you’re someone who loves taking initiative, exploring new possibilities, and thriving in a fast-paced, innovative environment, this role is for you. Plus, with the flexibility to work remotely, you can shape the future of mobility from anywhere.

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.