Remote German speaking Customer Support with relocation to Greece

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading international service provider in Stuttgart is looking for a Customer Service Representative to provide empathetic support to users in a fast-paced environment. This role requires exceptional interpersonal skills and fluency in German and English. You will investigate user issues and analyze data to improve workflows. The position offers a monthly salary of 1300 EUR gross plus performance bonuses, and the opportunity to work remotely in a supportive culture.

Leistungen

Performance bonus up to 200 EUR per month

Continuous training and career development

Flexible working conditions

Relocation assistance for candidates outside of Greece

Qualifikationen

• Proven ability to analyze data and identify trends.

Aufgaben

• Provide empathetic, accurate, and timely support to the users.
• Investigate and resolve user issues, including account support requests.
• Analyze data to enhance user experience and improve workflows.

Kenntnisse

Exceptional interpersonal skills

Empathetic communication in German (C1-C2)

Clear communication in English (B2)

Proactive attitude

Attention to detail

Jobbeschreibung

Join a Team That Values Empathy, Excellence, and Innovation!

Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market‑specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1‑C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results‑driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Work remotely.