Recepcionist Axel Berlin

Axel Hotels; Berlin; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A pioneering hotel chain in Berlin is seeking a Receptionist to join their inclusive team. The ideal candidate will have at least 2 years of experience in a similar role and strong communication skills in English and German. Responsibilities include check-in/out management, customer service, and reservations management. Join a diverse and ambitious team with real opportunities for growth in a respectful work environment.

Leistungen

Real opportunities for advancement

Inclusive and respectful work environment

Qualifikationen

• Minimum of 2 years' experience as a receptionist in a similar hotel category.
• Advanced English and German are essential.
• Experience with the Tesipro / Ulyses Cloud system is a plus.

Aufgaben

• Check-in/out.
• Responsible for shift management.
• Customer service.
• Reservations management.

Kenntnisse

Customer service

Empathy and kindness

Effective verbal and nonverbal communication

Multitasking

Conflict management

Jobbeschreibung

About Us

Axel Hotels is a pioneering and inclusive hotel chain aimed at the LGBTIQ+ community, internationally recognized for its innovative approach to the sector. We believe in diversity and progress, and we are in an exciting phase of expansion.

The opening of the Axel Hotel Barcelona in 2003 marked the beginning of a project that is currently undergoing rapid expansion, with 10 hotels currently in the portfolio and three planned for the coming months: Bilbao recently opened, Valencia in 2025, and Porto in 2026.

What are we looking for?

At Axel Hotels, we are recruiting a Receptionist to join our hotel in Berlin.

If you are tenacious, responsible, healthily ambitious, and motivated, we would love for you to grow with us.

Mission

To promote maximum guest satisfaction and well-being while staying at the hotel by adhering to department and hotel standards and procedures, while simultaneously generating business by actively promoting both upselling and cross-selling within the hotel and outside of the hotel at other Axel hotels.

Duties

• Check-in/out
• Responsible for shift management
• Customer service
• Reservations management
• Availability to work rotating shifts

Skills and Competencies

• Customer service
• Empathy and kindness
• Effective verbal and nonverbal communication
• Managing agendas and reservations
• Multitasking
• Document organization
• Conflict management
• Quick decision-making
• Punctuality
• Impeccable personal appearance
• Discretion and confidentiality

Requirements

• Minimum of 2 years' experience as a receptionist in a similar hotel category
• Advanced English and German are essential
• Other languages are highly valued
• Experience with the Tesipro / Ulyses Cloud system is a plus

Offered

• Real opportunities for advancement within the company
• Future geographical mobility within hotels within the chain and/or new projects
• Opportunity to be part of a diverse and committed team
• Inclusive and respectful work environment