Product Manager - Customer Facing (German-speaking)

Maze Impact SA.; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A Berlin-based tech start-up is seeking a Technical Sales Analyst who will solve customer problems using software and automation. You will build strong customer relationships and develop an understanding of their needs. The ideal candidate has experience in digital transformation and project management, with excellent communication skills in both English and German. This role offers competitive compensation, with a hybrid work format and other benefits.

Leistungen

Urban Sports Club membership

Subsidized Deutschlandticket

Regular team building events

Qualifikationen

• 2+ years of digital transformation or project management experience.
• Experience scoping and delivering complex systems.
• Excellent verbal and written communication skills in English and German.

Aufgaben

• Develop understanding of customer processes and needs.
• Build and maintain deep customer relationships.
• Coordinate operational rollout and integration of new applications.

Kenntnisse

Digital transformation experience

Project management

Technical deployment

Communication skills in English and German

Problem-solving under pressure

Tools

Python

JavaScript

Jobbeschreibung

Your mission

As Technical Sales Analyst, you will join the team full-time and work directly with our customers in an embedded role. You will have the mandate of solving the toughest customer problems in sales, procurement and order management using software and automation. Specifically this will include:

• Embedding closely with customer teams, developing a deep understanding of customer processes, workflows and tools and needs

• Creating deep customer relationships and building trust to ensure you become your customers’ personal tech guru and lead problem solver

• Iteratively developing prototypes with customers that connect Vanilla Steel’s AI applications to customer databases, APIs and workflows to deliver value in terms of speed, automation and insights

• Scoping work and sequencing delivery in consultation with your customers, identifying implementation blockers in collaboration with product & engineering teams

• Working closely with central engineering and product teams to ensure Vanilla Steel product development integrates a strong understanding of your customers’ needs

• Coordinating the operational rollout and integration of new applications within the customer’s technology stack and organization

Your profile

• 2+ years of digital transformation or project management experience in technical deployments including customer-facing work

• Experience scoping and delivering complex systems in fast-moving or ambiguous environments

• First experience in building and deploying systems powered by LLMs or generative models and understanding of how model behaviour affects product experience

• Ability to simplify complexity and make fast, sound decisions under pressure

• Excellent verbal and written communication skills in English and in German (must have); ability to communicate clearly with engineers, product teams, and customer stakeholders

• Ability to work under pressure

• Nice-to-have: Ability to write and review production-grade code across frontend and backend using Python, JavaScript, or comparable stacks

Why us?

• Ownership of projects with a focus on outcomes rather than time-tracking

• Fast-paced yet collaborative culture fostering individual performance and teamwork

• Competitive compensation based on experience

• Regular travel to customer sites across Germany (mainly Central Germany)

• Urban Sports Club membership

• Subsidized Deutschlandticket

• Hybrid work format

• Beautiful office located in the heart of Prenzlauer Berg, Berlin

• Regular team building events

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About us

We are a Berlin-based start-up that has successfully established a leading B2B marketplace for industrial metals across Europe.

The multi-billion-euro metal trading industry is operated on Excel, PDF and Email. We are on a mission to transform buying and selling in one of the oldest industries of the modern world with seamless and intuitive digital solutions. Our technologies increase liquidity, accelerate transactions, reduce scrapping rates and enhance buying convenience for hundreds of steel and metal distributors across Europe.

We are a lean team of young, international, and passionate talents gearing up for the next phase of growth. We are looking for an outstanding individual who wants to join an exciting early stage start-up.