Principal CRM Data Analyst

Zalando; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading e-commerce platform is seeking a Principal Data Analyst to own the vision and roadmap for partner data in CRM. You will bridge the gap between stakeholders and engineers while analyzing complex data integrations. The ideal candidate has 8-10 years of experience in Salesforce CRM Analytics, strong analytical expertise, and exceptional stakeholder management skills. This role offers a hybrid working model, including remote work and additional employee benefits.

Leistungen

Employee shares program

40% off fashion and beauty products

2 paid volunteering days per year

Hybrid working model

27 days of vacation per year

Relocation assistance

Family services including counseling

Health and wellbeing options

Mental health support

Qualifikationen

• 8–10 years of experience in Salesforce CRM Analytics or similar role.
• Deep analytical expertise to shape product strategy and validate assumptions.
• Exceptional stakeholder management with a track record of influencing executive leaders.

Aufgaben

• Own the vision and roadmap for CRM & processes related to B2B data.
• Design and implement data monitoring dashboards for customer data pipelines.
• Act as the main voice prioritizing development of key data assets for business value.

Kenntnisse

Data Analytics

Microsoft Access

SQL

Power BI

R

Data Visualization

Tableau

Data Management

Data Mining

Data Analysis Skills

Analytics

Tools

Salesforce

BigQuery

Databricks

Jobbeschreibung

As the Principal Data Analyst you will own the vision and roadmap for our partner data in CRM. You will be the bridge between senior stakeholders and engineers analyzing complex data integrations and translating strategic goals into a prioritized backlog of data products integration standards and platform capabilities.

Inclusive by design

At Zalando our vision is to be inclusive by design. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief or disability status. You are welcome to leave out your picture, age or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.

Our diversity & inclusion strategy: employee resource groups: WED LOVE YOU TO DO (AND LOVE DOING)

Responsibilities

• Own and define the vision strategy and roadmap for our CRM & processes related to B2B data.
• Design and implement critical data monitoring dashboards to track the health of our customer data pipelines, ensuring data integrity from all sources inside our core Salesforce platform, and implement data governance policies and processes to improve maintain data quality within the platform.
• Act as the central voice of the business prioritizing the development of key data assets (e.g. 360 customer view monitoring dashboards, self‑service analytics tools) to deliver maximum business value.
• Create processes that power a 360‑degree customer view unifying data from disparate systems (e.g. Salesforce Sales/Service Cloud, in‑house backends, Hubspot) to enable advanced segmentation.
• Champion data governance and best practices ensuring our data products are scalable, trusted and compliant with all data privacy guidelines (e.g. GDPR) as you manage them through their full lifecycle within CRM.
• Serve as the principal thought partner to senior leadership translating complex business problems into clear data strategies and mentoring senior talent to raise the bar for analytics across Zalando.

Requirements

• Extensive (e.g. 8‑10) years of experience in Salesforce CRM Analytics business intelligence with proven experience as a Senior or Principal Data Analyst (or similar role) in a data business intelligence or analytics‑heavy environment.
• Deep analytical expertise and a proven ability to use robust data analyses and insights to shape product strategy, validate assumptions and measure the business value of data initiatives.
• Exceptional stakeholder management and negotiation skills with a track record of advising and influencing executive‑level leaders and building consensus between groups with conflicting agendas.
• Demonstrable experience defining and successfully implementing enterprise‑wide data governance frameworks, data quality programs and BI process standards from the ground up.
• Strong understanding of CRM data structures (e.g. Salesforce object models) and high‑level literacy in modern data platforms including data warehousing (e.g. BigQuery) and data processing frameworks using Databricks.

Our Offer

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando; 30% off Zalando Lounge discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week; actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer‑to‑peer review

Key Skills: Data Analytics, Microsoft Access, SQL, Power BI, R, Data Visualization, Tableau, Data Management, Data Mining, SAS, Data Analysis Skills, Analytics

Employment Type: Full-Time

Experience: years

Vacancy: 1