Operation Support Agent (mwd)

FedEx; Karlsruhe; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading express transportation company located in Karlsruhe is looking for Operation Support Agents. In this role, you will be responsible for ensuring timely delivery of urgent packages, answering customer calls regarding shipments, and managing data entry processes. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. The company offers attractive compensation, training, and great career opportunities within a diverse team.

Leistungen

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Aufgaben

• Ensure urgent packages get to the right place on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Check and investigate failed deliveries and reallocating them.
• Enter data into the in-house tracking system.
• Communicate effectively with the team and management.
• Adhere to company procedures and regulations.

Kenntnisse

Good communication and social skills

Ability to work in a fast-paced environment

Attention to detail

Jobbeschreibung

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.
FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing:

• Ensuring that customers urgent packages get to the right place on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team your manager and other operations stations
• Adhering to FedEx processes procedures and controls and regulatory requirements

What do you bring with you:

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.