Operation and Support Engineer (f/m/d)

ng-voice GmbH; Hamburg; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A telecommunications solutions provider in Hamburg seeks a client support specialist to manage 24/7 operations, troubleshoot IMS issues, and communicate with client tech teams. The ideal candidate has strong skills in Linux and networking, excellent communication abilities, and can work rotating shifts. We offer a hybrid remote culture, benefits for work-life balance, and a diverse team environment.

Leistungen

Mobility benefit

Fitness benefit

Language class benefit

Wellness benefit

Home office budget

Qualifikationen

• Experience with Linux machines (setup, admin, operation).
• Very good communication and customer handling skills.
• Available to work in rotating shifts.

Aufgaben

• Continuous operations of the solution.
• Support client’s tech teams via various channels.
• Manage incidents to resolve issues within SLA.
• Troubleshoot IMS Telco or Cloud-related issues.

Kenntnisse

Experience with Linux machines

Networking infrastructures knowledge

Debugging skills (Wireshark)

Experience with IMS

Communication skills

Fluency in English

Client support experience

Tools

Kubernetes

Public Clouds (AWS, GCP)

Jobbeschreibung

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks. As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products. The role is located in Europe.

Tasks

What you’ll do:

• Continuous operations of the solution.
• Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague:

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
• Debugging and tracing skills (Wireshark).
• You are experienced with IMS.
• Very good communication and customer handling skills.
• Fluency in English.
• Available to work in rotating shifts
• Experience providing support to technical clients and their teams.

Nice to have:

• Knowledge of signaling standards and protocols such as SIP and Diameter.
• Experience with Kubernetes administration.
• Worked with public clouds like AWS and GCP.
• Experience in mobile networks (EPC and 5G).

Benefits

A little more about our culture and why you should join

• Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
• We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
• We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
• We are more interested in your experience and knowledge than formal degrees
• Entrepreneurial culture and flat hierarchies
• Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
• Home office budget (for full-time employees)