Operation and Customer Service Manager

INOVANCE; Stuttgart; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading technology firm in Stuttgart is seeking an Operation and Customer Service Manager. The successful candidate will be responsible for driving operational excellence across Germany, ensuring compliance, and leading a high-performing team. With over 10 years of experience in senior operations leadership, fluency in German and English, and a strong background in supply chain management, you will play a critical role in sustaining growth in the market.

Qualifikationen

• 10+ years in senior operations leadership, particularly in Customer Service and Supply chain.
• Proven success managing complex operations in Germany.
• Thorough knowledge of German HSE, GDPR, and Betriebsrat engagement.

Aufgaben

• Develop and execute operational strategy for Germany.
• Oversee operations including supply chain, warehouse, and HR.
• Ensure compliance with German/EU regulations.

Kenntnisse

Fluency in German

Fluency in English

Operational KPIs expertise

Lean methodologies

Strategic thinking

Financial literacy

Ausbildung

Bachelor’s degree in Business, Engineering, or Operations

MBA preferred

Tools

SAP

Jobbeschreibung

Overview

As the Operation and Customer Service Manager for Inovance Technology Deutschland, you will drive operational excellence, scalability, and efficiency across all German operations to increase customer satisfaction within and outside the company. You will translate global strategy into local execution, ensuring alignment with business goals while leading a high-performing team. This role is critical to strengthening our market position and sustaining profitable growth in Germany.

Responsibilities

• Strategy & Leadership: Develop/execute Germany’s operational strategy; Lead annual planning (budget, CAPEX, resources); Report to Group/Board on KPIs.
• Operations Management: Oversee end-to-end operations (supply chain, warehouse, purchasing, logistics, HR & Administration, Finance, IT); Ensure efficiency, quality, cost, and compliance; Manage P&L for operations.
• Process Excellence: Tailor made group process in Germany and implement continuous improvement programs; Drive automation/digital transformation; Optimize workflows for scalability.
• Team Development: Lead, mentor, and develop the German operations leadership team; Foster a culture of accountability, efficiency, customer satisfaction, safety, and innovation.
• Cross-functional Collaboration: Partner with Group Finance, HR & Administration, IT and etc. to align operations with business needs; Ensure seamless customer experience.
• Risk & Compliance: Ensure 100% compliance with German/EU regulations (HSE, GDPR, labor laws, industry standards); Mitigate operational risks.
• Vendor Management: Optimize supplier/3PL partnerships; Negotiate contracts; Monitor performance.

Qualifications

• Education: Bachelor’s degree in Business, Engineering, or Operations; MBA preferred.
• Experience: 10+ years in senior operations leadership (Sr. manager/manager level); Proven success managing complex operations in Germany with deep management of Customer Service, Supply chain, IT, Finance and HR; International/matrix organization experience.
• Skills: Fluency in German and English (business proficiency essential); Strategic thinker with strong business acumen; Expert in operational KPIs, Lean methodologies, and supply chain optimization; Financial literacy (budgeting, P&L management); Leadership: Inspirational, decisive, and culturally adept.
• Compliance: Thorough knowledge of German HSE, GDPR, and Betriebsrat (works council) engagement.
• Preferred Qualifications: Digital transformation/ERP implementation (e.g., SAP); Experience in scaling startups or high-growth environments.

Application instructions: Either apply via LinkedIn, or apply direct via email by sending your CV and covering letter to the attention of Human Resource office. The e-mail is [e-mail].