Onboarding Specialist

Poka EU; Hamburg; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A technology solutions company in Hamburg seeks an Onboarding Specialist to guide new customers through setup and adoption. This hands-on role involves facilitating training, aligning expectations, and enhancing onboarding methodologies. Strong project management and organizational skills, alongside fluency in English and German, are essential. Offers a dynamic work environment with flexible scheduling and benefits starting on day one.

Leistungen

Generous vacation policy

Remote work policy

Flexible schedule

MacBook Pro and allowance for home office

Generous referral bonus

Qualifikationen

• Strong project management and organizational skills with a customer-first mindset.
• Experience facilitating workshops or delivering training in a professional setting.
• Excellent communication and interpersonal skills.

Aufgaben

• Act as the primary point of contact during onboarding.
• Collaborate with customers to define project scope and key KPIs.
• Facilitate training sessions and onboarding workshops.

Kenntnisse

Project management

Organizational skills

Communication

Interpersonal skills

Lean and TPM principles

Fluency in English

Fluency in German

Jobbeschreibung

At Poka were transforming how frontline teams operate learn and solve problems.

Our connected worker platform is purpose-built for manufacturing empowering frontline workers to share knowledge collaborate in real-time and drive continuous improvement. Think of it as the missing digital link bringing the human interface into the stack of the Smart Factory generating the right data and insights that drive entirely new scales of process improvements.

Were proud to support global leaders like Nestlé Bosch Mars and Danone in their digital transformation journeys and as part of the IFS family our reach and impact continue to grow globally.

Help customers unlock the power of Poka.

As an Onboarding Specialist youll play a central role in guiding new customers through their Poka journey from initial setup to confident successful adoption. Youll lead engaging workshops coordinate smooth implementations and empower frontline teams to get the most out of our platform.

This is a hands-on people-focused role where every onboarding success story starts with you.

What youll be doing

• Act as the primary point of contact during onboarding aligning customer expectations with clear measurable outcomes.
• Collaborate with customers to define project scope use cases and key KPIs that drive business results.
• Facilitate impactful training sessions and onboarding workshops both virtual and onsite tailored to each customers needs.
• Partner closely with Sales Customer Success and Product teams to ensure a seamless customer journey.
• Contribute to the continuous evolution of Pokas onboarding methodology to enhance scalability automation and standardization.
• Support prospects in their trial use of Poka and offer refresher or advanced training sessions for existing customers.

What you bring

• Strong project management and organizational skills with a customer-first mindset.
• Experience facilitating workshops or delivering training in a professional setting.
• Excellent communication and interpersonal skills able to engage both shop floor teams and senior stakeholders.
• Familiarity with Lean and TPM principles (Green Belt certification is an asset).
• Ideally experience in manufacturing operations and / or SaaS - in a consulting or implementation style role.
• Ability to adapt in a fast-changing environment and work independently across global teams.
• Fluency in English & German

What we offer

• Dynamic and collaborative work environment.
• Generous vacation policy upon arrival.
• Remote work policy.
• Truly flexible schedule and the possibility of taking every Friday afternoon off.
• Benefits Plan offered from day one.
• MacBook Pro and 500 allowance for your home office.
• Generous referral bonus.
• Whatever you need to keep learning and evolving professionally.

Employment Type: Full Time

Experience: years

Vacancy: 1