Manager - Training and Quality

Navia Mexico; Deutschland; Remote; EUR 54.000 - 72.000; Vollzeit

Zusammenfassung

A leading benefits provider is seeking a remote position responsible for leading a team of trainers and quality assurance staff. This role involves developing team members, managing partner relationships, and creating policies to ensure departmental performance. Candidates should have strong communication skills and expertise in benefits management. This role operates in a remote-friendly environment within specific states.

Qualifikationen

• Comfortable providing disciplinary action.
• Ability to multi-task and lead numerous projects concurrently.

Aufgaben

• Coordinate scheduling of new team members.
• Document processes and identify areas for improvement.
• Quality Assurance: check for accuracy and training opportunities.

Kenntnisse

Strong written and verbal communication skills

Ability to provide constructive feedback

Expert understanding of Flexible Spending Arrangements

Ability to adapt communication style

Jobbeschreibung

This is a remote position

This position pays $65K-$85K

Position Summary

The position is responsible for the leadership and development of a team of trainers and quality assurance staff. This role includes developing staff, managing internal and external partner relationships, and acting as a subject matter expert for your subordinates. Additionally, this role will be responsible for creating policies/procedures that ensure the achievement of departmental deliverables and performance expectations.

This position will apply experience and judgment regarding the interpretation and application of established policies and procedures as they relate to Navia’s suite of benefit offerings. They will also research and present issues of major impact or technical complexity to senior management or refer to the appropriate internal experts for resolution.

Essential Functions

• Coordinate scheduling of new team members and ongoing check-ins on progress.
• Coordinate trainings for existing staff & new hires (NDT, HRA, other topics as needed)
• Be present and provide feedback in employee weekly one-one meetings
• Document processes and identify areas for improvement within established processes
• Quality Assurance, meaning catch people doing things right, check for accuracy, and training opportunities
• Ability to multi-task and lead numerous projects concurrently
• Other duties as assigned

Requirements

• Strong written and verbal communication skills.
• Comfortable providing constructive feedback and administering disciplinary action
• Expert level understanding of Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, Health Savings Accounts, Wellness benefits, and Commuter plans is preferred
• Ability to adapt personal communication style to fit the needs of the team.

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.