Manager Lead to Order Solutions (m / f / d)

FUCHS Group; Mannheim; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading global MDAX Group in Mannheim is looking for a candidate to integrate and develop the SAP Sales and Service Cloud while ensuring quality in 'Lead to Order' processes. Candidates should have a relevant degree, professional IT experience, and excellent analytical and communication skills in both English and German. This role offers permanent employment, a competitive salary, flexible working hours, and numerous additional benefits like online learning programs and a modern workplace.

Leistungen

Flexible working hours

30 days' holiday

Company profit-sharing scheme

Modern working environment

Excellent company canteen

Qualifikationen

• Successfully completed training or studies in a relevant field.
• Professional experience in IT or a related field.
• Well-versed in processing tickets and familiar with technical processes.
• Business fluent in English and German, willingness to travel.

Aufgaben

• Ensure quality and documentation of 'Lead to Order' processes.
• Integrate and further develop the SAP Sales and Service Cloud.
• Maintain reporting, KPIs, and evaluate new technologies.
• Provide technical support and assist with rollouts.

Kenntnisse

Analytical skills

Problem-solving skills

Communication skills

Knowledge of SAP Sales Cloud

Programming skills in web development

Interpersonal skills

Ausbildung

Training or studies in business informatics, business administration, or computer science

Tools

SAP Sales and Service Cloud

SAP ERP SD

SAP Cloud Platform

Jobbeschreibung

Your responsibilities :

• Ensure quality and documentation of “Lead to Order” processes, including test planning and traceability of technical settings.
• Integrate, administer, and further develop the SAP Sales and Service Cloud (C4C) within the S / 4 HANA environment.
• Maintain reporting, KPIs, and interfaces, and evaluate new technologies (e.g., AI).
• Provide technical support, handle tickets, and assist with rollouts and system maintenance.
• Collaborate with internal and external partners to optimize and integrate C4C solutions.

Qualifications we are looking for :

• Successfully completed training or studies in business informatics, business administration, computer science, or a similar field of study.
• Professional experience in IT or a related field and experience in supporting CX systems in a comparable or similar role.
• Well-versed in processing tickets and familiar with correlating processes as well as technically savvy and have work experience with the SAP Sales Cloud and integration functions such as the SAP Cloud Platform, web services, or IDOCs.
• Knowledge of SAP ERP SD and project management is desirable.
• Ideally, you have programming skills in web development / web services.
• Excellent analytical, problem-solving, and conceptual skills.
• Strong interpersonal and communication skills, with the ability to interact at different technical and business levels.
• Business fluent in English and German as well as a certain willingness to travel internationally.

These are your benefits :

• FUCHS is a growth-oriented global MDAX Group with the financial strength and long-term orientation of a family business.
• Tasks with great responsibility, offering exciting challenges and the chance to advance ideas on a global scale.
• Permanent employment contract with an attractive salary package and company profit-sharing scheme.
• Flexible working hours, 30 days' holiday per year and the option to work from home two days a week.
• FUCHS LearningHub with online learning programs and individual development opportunities.
• Modern working environment and numerous company car parks including e-charging stations.
• Excellent company canteen with breakfast and lunch options as well as free coffee, tea and water.