Overview
Location: Hendrick Toyota Apex, 1210 Laura Village Dr, Apex, North Carolina 27523
Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.
Responsibilities
- Examines customer vehicles.
- Identifies necessary vehicle repairs and maintenance.
- Estimates cost of repairs.
- Performs vehicle repairs and maintenance.
- Documents services performed.
- Performs services efficiently and according to dealership guidelines.
- Follows dealership and manufacturer service guidelines.
- Requests necessary parts.
- Effectively utilizes available technologies to enhance customer experience.
- Maintains CSI at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
Qualifications
- Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
- Education/Experience:
- Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.
- Certificates and Licenses:
- Valid Driver’s License; Certified/senior technician with respective manufacturer; State inspection/emissions license required by State; All required manufacturer fundamental training and/or NAPA training provided by HAG; Meets and/or exceeds manufacturer requirements for ASE tests; Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs.
- Computer Skills: Basic computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.
- Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
- Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
- Physical Demands: Must be able to lift up to 50 pounds. The employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
- Environment Demands: Duties are performed primarily in the service area. Movement around vehicles, various physical positions, and safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequent interaction with customers, service advisors and the service manager.
- Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to present information in one-on-one and small group situations to customers and other employees.
- Math Ability: Ability to add, subtract, multiply and divide.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations and follow technical manuals.
- Core Values: Demonstrates Servant Leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability at all levels, and commitment to continuous improvement.
- Other: This job description does not state or imply these are the only duties and responsibilities. Employee may be required to follow additional instructions and duties as assigned by a supervisor. This job description is subject to revision at the discretion of the company.
Equal Opportunity
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.