IT Support Specialist - Inklusiver Job

European Central Bank; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A major financial institution in Frankfurt is seeking an IT Infrastructure Specialist to support high-ranking officials with their IT needs. The role requires experience in end-user technologies, including Microsoft and Apple systems. The position offers opportunities to engage with the latest IT technologies and contribute to a multicultural team driving innovation in IT support.

Qualifikationen

• Minimum of four years' experience in end-user support.
• Professional experience with modern IT security concepts.
• Advanced command of English and intermediate command of another EU language.

Aufgaben

• Support ECB Executive staff with IT enquiries on-site and remotely.
• Set up dedicated end-user devices for high-ranking individuals.
• Design and implement IT solutions for urgent requests.

Kenntnisse

Support high-ranking individuals

Microsoft end-user technologies

Apple iOS and macOS technologies

Communication skills

Problem-solving skills

Ausbildung

Bachelor's degree in IT or relevant field

Tools

Windows 11

Microsoft 365

Cisco Webex

Microsoft Intune

SCCM

Jobbeschreibung

General Information

• Who can apply? : EU nationals
• Salary : E / F (bracket 1 - step 1) full time monthly net salary : €4,869 plus benefits, for further information see
• Role specialisation : IT Infrastructure and Operations
• Working time : Full time
• On-call? : Yes
• Shift? : Yes
• Place of work : Frankfurt am Main, Germany
• Closing date : 09.10.2025

Your team

You will be part of the Special IT Support team, which is part of the Infrastructure & Operations Services Division in the Directorate General Information Systems. The Special IT Support team is a primary point of contact between the ECB’s executive staff and the ECB’s IT organisation. We provide a wide range of IT support services with a 24 / 7 on-call service for customers including the ECB’s President and members of the Executive Board, Supervisory Board, and the Administrative Board of Review, as well as their counsellors and management assistants. We deliver services in all ECB premises and accompany our customers to major external meetings and conferences. The team also provides engineering and innovation as part of its involvement in end-user initiatives and support in major projects with direct customer impacts.

The Infrastructure & Operations Division as a whole has 65 staff providing the ECB’s IT infrastructure, ensuring that all relevant systems and applications run smoothly. In addition to designing, implementing and maintaining the technical services that support applications for the European Central Bank (ECB) and the European System of Central Banks (ESCB), the Division also provides collaboration tools such as email, Webex, MS Teams, telephones and mobile devices. We process Service Desk requests to make sure that all ECB users have the hardware and software they need to work effectively. We also provide automation, monitoring and service management to support and optimise business and IT processes within the ECB. We are currently working on a portfolio of innovative projects to integrate cloud services with the ECB’s IT infrastructure, enrich automation and introduce software factory services. We support endpoint technologies like Windows 11 and Microsoft 365 and enhance users’ mobile devices with native mobile Office applications and collaboration tools.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As an IT Infrastructure Specialist you will :

• support the ECB's Executive staff by providing solutions for their IT enquiries and issues on-site and remotely;
• set up dedicated end-user devices, including mobile devices for ECB's Executive staff members;
• manage a complete set of devices belonging to high-ranking individuals;
• engage and collaborate with end users to understand and gather requirements for desired ad hoc IT solutions;
• design and implement ad hoc IT solutions to fulfil non-standard and urgent IT requests;
• present new and changed functionality in IT systems to end users in an interesting and understandable manner;
• establish and maintain good relationships with other support teams at the ECB, holding a good understanding of which team can help with which issues.

The position offers you excellent opportunities to work with a wide range of the latest end-user IT technologies. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

Essential :

• a bachelor’s degree or equivalent in IT or another relevant field (see How you can join us for details on degree equivalences);
• in addition to the above, a minimum of four years’ experience in the field of end-user support to high-ranking individuals with a wide range of IT technologies;
• professional experience with Microsoft end-user technologies (Windows 11, Microsoft 365, SCCM, Intune, MS Teams);
• professional experience with Apple iOS and macOS technologies;
• professional experience with MS Teams and Cisco Webex;
• a sound understanding of modern IT security concepts;
• a sound understanding of email technologies;
• a sound understanding of IP network technologies;
• a sound understanding of Wi-Fi technologies;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired :

• a sound understanding of personal productivity improvement tools like Microsoft Copilot;
• a sound understanding of Microsoft Intune and Microsoft Active Directory systems;
• strong problem sensitivity, problem-solving and creative-thinking competencies;
• excellent communication and interpersonal skills, with a focus on active listening, confidence and open-mindedness.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs and demonstrate a customer and service-orientation.

You are motivated to be part of our team and to develop and use your skills and competencies to achieve the aims of this position.

Working modalities

You will occasionally be expected to perform work during non-standard working hours to ensure 24 / 7 access to IT support on an on-call basis. You may be asked to travel to locations outside Frankfurt for official meetings and conferences e.g. Governing Council to prepare an on-site IT setup and provide IT assistance during such events.

Further information

The contract will be convertible into a permanent contracts after three years, subject to individual performance and organisational needs.

Application and selection process

The recruitment process for this position will be conducted remotely. It will include a presentation and an interview.

If you are not selected for this position but are still considered suitable, you will be placed on a reserve list (see step 4 of How we hire ), from which you might be considered for similar positions within the ECB.

Find out how to apply for a position at the ECB.

Read more about how you can join us .