IT Support Specialist 2nd Level - Networking (m/f/d)

Deeploi; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A growing IT management company in Germany is seeking a dedicated Networking Specialist to manage and optimize customer network setups. The role involves technical support, solutions design, and working closely with clients to ensure secure connectivity. Ideal candidates will have a solid background in networking hardware and protocols, alongside an IT apprenticeship or equivalent experience. The position offers an attractive compensation package and benefits, along with the chance to shape innovative IT solutions in a dynamic team environment.

Leistungen

Public transportation ticket

Urban Sports Club membership

Corporate Benefits

Qualifikationen

• Experience with VPNs, ZTNA, and device connectivity.
• Solid knowledge of networking protocols like BGP, OSPF, VLANs, IPv6.
• Fluency in English (C1).

Aufgaben

• Serve as the primary contact for customers and support.
• Resolve technical issues to ensure network stability.
• Design and optimize various network setups.

Kenntnisse

Networking experience

Problem-solving

Cloud networking

Customer orientation

Ausbildung

IT apprenticeship or equivalent experience

Tools

Cisco equipment

Fortinet equipment

Ubiquiti equipment

MDM systems

Jobbeschreibung

Your mission

• Be the go-to person for our customers and our 1st-level support team when it comes to networking, connectivity, and infrastructure.
• Solve complex technical issues and keep networks fast, stable, and secure.
• Design and optimize network setups — from LAN/Wi‑Fi to VPNs and cloud integrations (AWS, Azure).
• Work closely with customers to deliver clear, solution‑oriented guidance.
• Help our IT Ops team improve and automate workflows like monitoring, onboarding, and diagnostics.

Your profile

• IT apprenticeship or equivalent experience as a system admin — ideally with a strong networking focus.
• Hands‑on experience with MDM systems, VPNs, ZTNA, and device connectivity.
• Solid knowledge of networking hardware (Cisco, Fortinet, Ubiquiti) and protocols (BGP, OSPF, VLANs, IPv6).
• Comfortable with cloud networking (DNS, DHCP, routing, security policies, Wi‑Fi optimization).
• Customer‑focused, empathetic, and able to explain technical topics clearly.
• A hands‑on, proactive mindset — you enjoy shaping and improving infrastructure.
• Fluent in English (C1).

Why us?

• Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
• Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
• Attractive compensation package, including a virtual share package (VSOP).
• High responsibility and ownership from day one.
• Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
• Well‑equipped offices in Munich and Berlin.