IT Support (f/m/d)

FICO TONBELLER; Bensheim; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading software product company is seeking an IT Support Specialist in Bensheim, Hessen. In this role, you will provide 1st- and 2nd-level IT support, assisting users with hardware and software issues. Ideal candidates will have 3-5 years of experience, strong knowledge of Windows, macOS, and Linux, as well as proficiency in Office 365 and Intune. Enjoy the benefits of a hybrid working model and opportunities for further education. Excellent German and English communication skills are required.

Leistungen

Flexible working hours

Paid further education

Hybrid workplace

International exposure

Qualifikationen

• Completed vocational training or comparable qualification in IT or business informatics.
• 3-5 years of professional experience in a comparable position.
• Very good command of German and English, both written and spoken.

Aufgaben

• Provide 1st- and 2nd-level IT support and assist colleagues.
• Support installation, configuration, and maintenance of devices.
• Track and document security alerts and cases.
• Help manage internal server infrastructure and asset management.
• Troubleshoot technical issues and assist onboarding of new employees.
• Collaborate with colleagues and external service providers for IT operations.

Kenntnisse

IT support experience

Windows knowledge

macOS knowledge

Linux knowledge

Office 365 knowledge

Intune experience

Jamf experience

Strong communication skills

Team spirit

Problem-solving skills

Ausbildung

Vocational training or degree in IT

Tools

Office 365

Intune

Jamf

Jobbeschreibung

Overview

As a leading global software product company in the field of Compliance & Automation, IMTF Group develops cutting-edge RegTech solutions with a strong focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and Anti-Fraud. Our mission is to streamline compliance processes and reduce manual effort through the intelligent use of machine learning and data science – helping our clients stay ahead in an increasingly complex regulatory environment.

At IMTF Group, we value innovation, excellence, and continuous learning. We foster a dynamic and collaborative work culture where your ideas are heard, and your contributions make a real difference. If you are an experienced IT professional looking for your next career step in a dynamic and international environment, this is your opportunity to grow and thrive with us.

Responsibilities

• Provide 1st- and 2nd-level IT support (helpdesk) and assist colleagues with hardware, software, and application-related questions.
• Support the installation, configuration, and maintenance of notebooks and end-user devices throughout the hardware lifecycle.
• Track and document security alerts and cases.
• Help manage the internal server infrastructure.
• Assist with hardware rollouts, upgrades, and replacements.
• Troubleshoot technical issues in a structured manner and escalate more complex cases when necessary.
• Support the onboarding of new employees by preparing IT equipment, user accounts, and applications.
• Assist with mobile asset management for Germany, including smartphones, SIM cards, and related devices.
• Help maintain the IT equipment asset management process, ensuring proper documentation and lifecycle tracking.
• Document support cases and solutions to contribute to knowledge sharing and process improvement.
• Collaborate closely with colleagues worldwide and external service providers to ensure stable and secure IT operations.
• Completed vocational training, or comparable qualification in IT, business informatics, or a related field.
• 3-5 years of professional experience in a comparable position.
• Practical experience in IT support, service desk, or helpdesk environments.
• Knowledge of Windows, macOS, and Linux, Office 365 applications, Intune, Jamf and end-user hardware.
• Hands-on mindset, and a structured approach to problem-solving.
• Strong communication skills, team spirit, and a high level of service orientation.
• Very good command of German and English, both written and spoken.

Benefits & About the Role

• Make the World Safer: Contribute to preventing financial crime and help our customers create a safer world.
• Be Part of an Established RegTech: Make a difference at a leading RegTech company in Switzerland.
• International Exposure: Expand your horizons by working with international customers on various challenging projects and markets in a dynamic, multicultural team.
• Ownership and Development: Make an impact and develop yourself by taking on significant ownership and responsibility from the beginning.
• Flexible Work Environment: Enjoy flexible working hours and a hybrid workplace - four days in the office and one day remote work from home per week.
• Paid Further Education: Take advantage of opportunities for paid further education to enhance your skills and career growth.

Qualifications

• Relevant IT training or degree; practical IT support, service desk, or helpdesk experience.
• Strong knowledge of Windows, macOS, and Linux operating systems, Office 365, Intune, and device management.

Equality & Inclusion

At IMTF, we are committed to treating all candidates with respect and equality, regardless of gender, religion, nationality, or any other characteristic. We embrace diversity and inclusion as integral components of our organizational culture, and we welcome candidates from all backgrounds to apply and contribute to our team.