IT Hardware Specialist

TestYantra Software Solutions; Leipheim; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT solutions provider in Leipheim is looking for an IT Support Technician to provide assistance to users and manage technical issues. Candidates should be experienced with Microsoft environments and have strong communication skills in both English and German. Preferred qualifications include technical certifications and experience in customer support. This role offers opportunities for professional growth within a dynamic team.

Qualifikationen

• 2+ years of supporting users and applications within a Microsoft environment.
• 2+ years in customer support role.
• 2 to 4 years supporting printers and general office technology.

Kenntnisse

Knowledge of Microsoft Windows 10/11 and MacOS

Experience with endpoint security software

Familiarity with Microsoft Endpoint Manager / InTune

Understanding of PC hardware

Ability to understand privacy regulations

Experience in onboarding and offboarding tasks

Strong attention to details

Excellent verbal communication

Excellent written communication

Ability to convey technical information

Communication skills in English and German

Time management skills

Ausbildung

Technical certifications (A+, Networking+, Microsoft Technical Associate)

Entry level degree or diploma in Information Systems

Completed apprenticeship with 12 months IT experience

Tools

IT Service Management Tools

Jobbeschreibung

Knowledge / Skills / Abilities

• Knowledge of computer operating systems, specifically Microsoft Windows 10/11 and MacOS 12.
• Experience with endpoint security and management software. Preferred, not needed.
• Familiar with modern device management solutions, specifically Microsoft Endpoint Manager / InTune. Preferred, not needed.
• Understanding of PC hardware and ability to troubleshoot devices from varying vendors (DELL, Lenovo, HP).
• Able to understand and interpret privacy regulations in various regions, including Europe, North America, and Australia.
• Experience in coordinating onboarding and offboarding tasks as well as adhering to processes and software implementation.
• Highly focused, initiative-taking, and methodical when responding to incidents with strong attention to details.
• Excellent listening and verbal communications skills with the ability to interact professionally within a diverse community.
• Excellent written communication skills with the ability to adapt to the intended audience.
• Proficient in conveying technical information in a way that is easy to understand.
• Ability to communicate clearly in English and German.
• Meticulous and have time management skills.

Required Experience/Ability

• Technical certifications such as A+, Networking+, Microsoft Technical Associate, etc. or equivalent experience.
• Entry level degree or diploma in Information Systems or related field or study.
• In lieu of a degree, a completed apprenticeship, and 12 months of later experience in the IT field.
• 2+ years of supporting users and applications within a Microsoft environment.
• 2+ years in customer support role.
• 2 to 4 yrs supporting printers and general office technology.
• 2 to 4 yrs experience with IT Service Management Tools.