IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)

Shaw Daniels Solutions; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A consulting firm is seeking an experienced IT Business Process Inhouse Consultant (d/f/m) for Customer Services and Plant Maintenance. The ideal candidate will have extensive expertise in SAP Customer Service and Plant Maintenance, along with strong German and English skills. This role involves mapping, improving, and modernizing processes, especially in preparation for the S/4HANA transition. Attractive benefits include competitive salary, remote work options, and opportunities for professional growth.

Leistungen

Competitive salary including bonus

30 days of vacation

Flexible working hour models

Opportunities for professional growth

Corporate benefits and health programs

Qualifikationen

• Several years of professional experience with SAP CS and/or PM customising expertise.
• Additional process knowledge in Sales (SD), Logistics, or Production is an advantage.
• SAP certifications are a plus.

Aufgaben

• Advise and support business departments in enhancing Customer Service and Plant Maintenance processes.
• Analyse business requirements and develop solution concepts.
• Lead and coordinate international SAP CS/PM projects.
• Manage internal and external resources for projects.
• Develop and maintain system and process documentation.

Kenntnisse

SAP Customer Service (CS)

SAP Plant Maintenance (PM)

Business Process Improvement

Project Management

German (C2)

English (B2/C1)

Ausbildung

Degree in business administration, business informatics, or a comparable field

Tools

SAP standard functionality

SAP add-ons

Jobbeschreibung

IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)

Location: Fully Remote

Our Clients

They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and / or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.

Summary

In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S / 4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.

Key Responsibilities

• Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
• Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s-specific enhancements
• Lead and coordinate international SAP CS / PM projects
• Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
• Develop and maintain system and process documentation

Qualifications

• Degree in business administration, business informatics, or a comparable field
• Several years of professional experience with in-depth SAP CS and / or PM customising expertise
• Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
• SAP certifications are a plus
• Excellent German skills (C2) and strong English proficiency (B2 / C1)

Benefits

• Competitive salary including bonus, plus 30 days of vacation
• Flexible and family-friendly working time models, including remote work options
• Opportunities for professional and personal growth through the companies Academy and external training
• An open corporate culture, regular team events, and a modern international work environment
• Corporate benefits, job bike options, health programs, and more