Information Technology Service Management Consultant

Adaptavist; Frankfurt; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global software solutions provider is seeking an ITSM Technical Consultant to design smart service solutions. The role requires expertise in Atlassian products and ITSM best practices, proficiency in both German and English, and the ability to lead client engagements. Benefits include a flexible remote-first approach and a commitment to diversity. Applicants who may not meet every requirement are encouraged to apply.

Leistungen

Flexible work environment

Family-friendly policies

Diversity and inclusion support

Qualifikationen

• Experience in consulting with a strong focus on the Atlassian toolset.
• Ability to autonomously lead engagements and drive customer relationships.
• Knowledge of ITIL and its application in ITSM and ESM.
• Experience supporting pre-sales and business development.

Aufgaben

• Collaborate with clients to gather and analyze requirements.
• Configure advanced technical solutions to meet client needs.
• Implement core ITIL processes such as incident management.
• Manage migrations as part of implementation projects.

Kenntnisse

German proficiency

English proficiency

Consulting experience

Atlassian toolset expertise

Adaptability to new tools

Stakeholder communication

Creative thinking

Collaboration skills

Tools

Atlassian products

REST APIs

Opsgenie

Groovy

Python

Jobbeschreibung

Overview

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies delivering enterprise software, tailored solutions, and quality services across technology ecosystems including Atlassian, AWS, Slack, GitLab, monday.com and more. We offer a trusting, flexible, remote-first way of working and support a diverse, inclusive environment.

The role

Picture yourself as the architect who makes IT sing. As our ITSM Technical Consultant, you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, and expand to fresh platforms as we grow.

Your week includes discovery calls, whiteboard brainstorming, and deep configuration sessions. You will sketch integrations that streamline processes and draft proposals that win client trust. You will steer engagements from first hello to final success meetings, build honest relationships, and contribute to improving our playbook for tomorrow’s projects. If you crave autonomy, variety, and the thrill of turning messy processes into smooth flows, this is your playground.

What you’ll be doing

ESM / ITSM Solution

• Consultancy: Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and Atlassian products to propose tailored solutions.
• Act as a trusted advisor on ITSM and ESM best practices using the ITIL framework. Develop high-level architecture and delivery approaches, adapting solutions to fit client needs.
• Configure advanced technical solutions to meet client requirements or complex processes such as Asset Management, system integrations, and task automations.
• Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow; assist pre-sales with scope, estimates, and high-level solution design.
• Travel to client sites as necessary for key meetings and events.

Solution Implementation and Delivery

• Configure Atlassian solutions, including portals, request types, workflows, automation, asset schemas, and API connectors. Implement core ITIL processes such as service requests, incident management, change management, and problem management.
• Implement more advanced ITSM systems focusing on asset management or event and incident management using tools like Opsgenie and Assets. Integrate Atlassian products with other systems via REST APIs.
• Occasionally manage migrations as part of broader implementation projects.

Essential

• German and English proficiency is a must.
• Proven experience in consulting with a strong focus on the Atlassian toolset. Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions.
• Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses. Knowledge of ITIL and its application in ITSM and ESM. Ability to communicate effectively with stakeholders and present solutions.
• Experience supporting pre-sales, particularly in early sales cycles and fixed-price packaged offerings. Thrive in a consulting environment, contribute to business development, secure contracts, and ensure billability through time management.
• Innovative and creative thinking for developing new solutions and offerings. Team player with strong collaboration skills.

Desirable

• Experience with web integration using REST APIs. Scripting experience with Groovy or Python.
• Pre-sales experience and requirements gathering and analysis.
• Experience in fast-paced, fast-growth tech startup environments.
• Understanding of non-functional requirements for performance, availability, and security.

What we offer

Our trusting, flexible, remote-first approach allows work to fit around your life. We support family-friendly policies, flexible work environments, and a range of benefits.

Not ticking every box?

We encourage you to apply even if you don’t meet every listed requirement. We are committed to diversity and inclusion and welcome qualified applicants from all backgrounds. If you have questions, please ask.

What to expect

We provide resources to help you prepare for interviews. You can learn more about our equal opportunities and access additional information on our WORK180 and Flexa pages. We look forward to your application!