Head of Wunderflats Plus

Wunderflats Plus; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading property management firm in Berlin seeks a Head of Operations. In this role, you will own the P&L of the business unit and lead a dedicated team. Responsibilities include overseeing daily property management, ensuring high service quality, and driving operational efficiency. The ideal candidate will have a strong background in real estate operations, proven leadership experience, and must be fluent in English, with German preferred. This is a unique opportunity to drive growth in an ambitious environment.

Leistungen

Flexible working hours

Attractive compensation package

Company pension plan

Development programs

Health and wellness activities

Qualifikationen

• Proven leadership experience in property management or serviced apartments.
• Strong background in field and real estate operations.
• Experience managing teams in customer-facing environments.
• Demonstrated track record of operational improvements.
• Hands-on leadership style, able to drvie strategy.
• Fluent in English; German preferred.

Aufgaben

• Own the P&L, driving revenue and cost structure efficiency.
• Oversee daily property management operations in Berlin.
• Lead a team of 7 and ensure high quality execution.
• Build scalable operational processes.
• Ensure customer satisfaction and maintain partner relationships.
• Collaborate cross-functionally to drive product improvements.

Kenntnisse

Leadership

Field operations

Real estate operations

Customer service

Problem-solving

Team management

Fluent English

German language skills

Jobbeschreibung

ABOUT US

Wunderflats helps people find fully furnished homes for a month or more perfect for relocations family moves or life transitions. We offer a secure and seamless rental experience across Europe.

Founded in Berlin in 2015 by Jan Hase and Arkadi Jampolski Wunderflats bridges the gap between verified landlords and carefully vetted tenants. As part of Europe’s housing infrastructure we help activate underutilized apartments and support the evolving ways people live and work today.

More than 50000 apartments are currently listed and we employ a team of over 150 people.

About Wunderflats Plus

Wunderflats Plus is our end-to-end property management and operations business unit: In Berlin operations are run fully, other cities services are delivered via partners, vendors and the business unit manages the entire lifecycle of apartment preparation handover furnishing maintenance coordination tenant communication occupancy management and landlord it generates 0.5-1M in annual revenue with clear potential to 10 this number through growth in Berlin and expansion to new German and European cities.

This unit is strategically critical: It brings unique exclusive supply to allows us to deeply understand landlords real operational creates differentiation in the marketplace and scaling opportunities across Europe.

As Head of Wunderflats Plus (f / w / d) you will be the P&L owner and business leader for our entire property management and operations. You will run an operations-heavy customer-centric business: part field operations, part real estate operations, part service quality and part commercial. You will lead a team of 7 direct reports plus freelancers and partner operators ensuring exceptional quality for landlords and tenants while building the operational engine that allows Wunderflats Plus to scale rapidly. This role is for an ambitious decisive operator who thrives in complexity solves problems quickly and builds structure without losing speed.

Does this sound like the right next step in your career? We would like to hear from you!

YOUR MISSION

Business Leadership & P&L Ownership

• Fully own the P&L of Wunderflats Plus: revenue, cost structure, margins and financial performance.
• Build and execute a growth plan that can scale the business unit by 10 over the next years.
• Identify and lead expansion opportunities (new cities, new partners, franchising‑style models, roll‑ups).

Operational Excellence & Field Operations

• Oversee daily operations of property management in Berlin and partner‑led operations in other cities.
• Ensure high‑quality execution of apartment onboarding, furnishing, maintenance coordination, tenant support and handovers.
• Build scalable operational processes and SOPs to guarantee consistency and efficiency.

Team Leadership

• Lead a team of 7 Operations Managers & Coordinators plus freelancers and partner operators.
• Build a culture of ownership, empowerment and high accountability.
• Coach, mentor and develop team members while maintaining high performance standards.

Real Estate Operations Expertise

• Use your operational and property management background to improve processes end‑to‑end.
• Bring structure to leasing operations, field coordination, tenant management and maintenance workflows.
• Ensure compliance with local regulations and operational safety.

Customer & Partner Excellence

• Guarantee high satisfaction for both landlords and tenants (NPS, response time, occupancy targets).
• Act as escalation point for complex issues and crises, solving problems quickly, calmly and decisively.
• Build long‑term relationships with partners, contractors and service providers.

Cross‑Functional Collaboration

• Work closely with Product, BizOps, Sales and Booking teams.
• Translate operations insights into product improvements and new service solutions.
• Ensure seamless collaboration with Sales for landlord acquisition and Booking for occupancy performance.

Technology Tools & Process Innovation

• Leverage tools and automation to streamline processes and reduce operational complexity.
• Actively contribute to shaping the internal tools required to scale Wunderflats Plus.

YOUR PROFILE

Must‑Haves

• Proven leadership experience in property management, serviced apartments, hotels, operators or facility management.
• Strong background in field operations, real estate operations and service delivery.
• Experience managing teams in operational customer‑facing or service‑heavy environments.
• Demonstrated track record of operational improvements, efficiency gains or scaling processes.
• Hands‑on leadership style: able to dive into operations when needed but also step back to drive strategy.
• Fluent English; German strongly preferred but can be traded off for an exceptional profile.
• Based in Berlin and able to work onsite.

Nice‑to‑Haves

• Experience with multiple‑city operations or multi‑location scaling.
• Experience managing contractors, partners or external vendors.
• Familiarity with P&L ownership, cost optimization or business unit leadership.

OUR PITCH

• #empathyculture: Become part of our international team with a scale‑up atmosphere where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance: Our working hours are flexible and family‑friendly. Your main working hours are spent in the office but you are also welcome to work from home from time to time.
• #personaldevelopment: We support you in your personal & professional development e.g. through individual training programs, workshops or participation in trade fairs and conferences.
• #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt) with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
• #welovetohavefun: Celebrate with us at our annual summer or winter party and regular after‑work gatherings and power up in our office with yoga, table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club, decent discounts at FutureBens, yearly travel ticket - here you go! - and even more!
• We at Wunderflats value the diversity of our team and stand for equal opportunity and non‑discrimination. We respect all differences from person to person visible or not.