HEAD OF IT INFRASTRUCTURE AND DATACENTER OPERATIONS – ITISC21

Eurofins GSC Poland Sp. z o.o.; Hamburg; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

A leading international company in Germany is looking for a Head of IT Infrastructure and Datacenter Operations. This role involves ensuring effective IT service delivery, managing a team of IT operations crews, and driving innovation within the datacenter. Candidates should have significant experience in managing enterprise-level data centers with strong IT operational knowledge, including virtualization technologies and server management. Fluency in English is required, and German is beneficial.

Qualifikationen

• Significant experience as IT Operations Manager in an enterprise level data centre.
• Experience managing a crew with at least 5 members.
• Strong background in storage and virtualization technologies.

Aufgaben

• Ensure effective delivery of IT Infrastructure Services.
• Manage IT Operations Crews in a collaborative manner.
• Drive innovation in IT processes for the datacenter.

Kenntnisse

Strong organizational skills

Excellent interpersonal skills

Attention to detail

Ability to influence

Ausbildung

Bachelor's degree or comparable education

Certification ITIL Foundation V3

Certification ITIL Intermediate or Lifecycle

Tools

Windows operating system

VMware

Cisco

HP

NetApp

Jobbeschreibung

Overall Objectives:

The Central IT Operations crews are responsible for maintaining IT services and the datacenter services (e.g.: servers, backup, physical hardware and applications such as Citrix, Active directory, etc.). The central IT Operations crew will work in collaboration with other IT crews and according to defined processes (e.g. Incident Management and Change Management).

The Head of IT Infrastructure and Datacenter Operations – ITISC21 is responsible for:

1. Ensure that IT Infrastructure Services are delivered effectively to customers;
2. Manage and motivate IT Operations Crews to perform and collaborate in corporate manner;
3. Manage cost effectiveness of the EUDC Infrastructure;
4. Ensure that the defined processes (e.g. Incident Management and Change Management) are well applied;
5. Drive innovation processes;

Ensure that new processes are well introduced and understood by the crew.

Specific Assignments for daily IT Operations in the Data Centre:

1. Directly responsible of the EUDC Platform and the operating Crews;
   • EUDC – Network;
   • EUDC – Compute (Compute Operations / Cloud Operations);
   • EUDC – Data (Storage Operations / Backup Operations);
   • EPCS Operations;
   • ITISC21 – Active Directory;
   • ITISC21 – Workspace management;
   • ITISC21 – Monitoring;
   • ITISC21 – Messaging;
   • ITISC21 – Linux Operations;
   • ITISC21 – Project Management;
2. Maintains of all components that will serve the EUDC platform;
3. Monitor the capacity and availability of IT Infrastructure Services hosted in EUDC;
4. Make sure that changes on IT Infrastructure Services are implemented in a smooth and controlled manner (e.g. Change Management, release procedure and monitoring criteria).

Personal Skills:

• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Excellent interpersonal skills including the ability to influence across the organization and externally;
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).

Initial Education Background:

• Bachelor's degree or comparable education/ Eurofins Talent Manager.

Additional Education Background:

• Certification ITIL Foundation V3 highly appreciated, but not mandatory;
• Certification ITIL Intermediate or Lifecycle highly appreciated, but not mandatory.

Language skills and level expected:

• English (fluent) required;
• German (fluent) beneficial.

Type and duration of previousexperience:

• Significant experience required as IT Operations Manager or comparable experience managing/working in an enterprise level data centre with more than 2.500 servers and a crew with at least 5 members;
• Strong experience required in storage and virtualization technologies.

Technical knowledge:

• Background as IT System administrator (Cisco, HP, Windows operating system, VMware and NetApp) required, as it will leverage mutual understanding with technicians.