Head of Customer Insights

World Food Programme; Berlin; Vor Ort; EUR 70.000 - 90.000; Teilzeit

Zusammenfassung

A leading humanitarian organization in Berlin is seeking a Head of Customer Insights to oversee data teams and develop analytics strategies. This role requires strong SQL skills and a minimum of 5 years of experience in data analysis. The successful candidate will drive initiatives that enhance customer engagement and improve reporting platforms. A degree is preferred, and multilingual abilities are a plus.

Leistungen

Inclusive working environment

Professional development opportunities

Qualifikationen

• 5+ years in a relevant data analyst role.
• Excellent SQL knowledge; Python preferred.
• Experience with BI tools and data modeling.

Aufgaben

• Oversee data & customer support teams.
• Set and analyze data roadmap and dashboards.
• Drive development of analytics stack & customer insights.

Kenntnisse

Data analysis

SQL

Interpersonal skills

Time management

Ausbildung

Bachelor's degree

Tools

ETL tools

Tableau

Jobbeschreibung

DEADLINE FOR APPLICATIONS

20 November 2025-23 : 59-GMT01 : 00 Central European Time (Berlin)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organisation saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

WHY JOIN WFP

WFP is a 2020 Nobel Peace Prize Laureate that offers a highly inclusive, diverse and multicultural working environment. It invests in the personal & professional development of its employees through training, coaching, mentorship and other programmes as well as internal mobility opportunities. A career path at WFP provides an exciting opportunity to work across the various country, regional and global offices around the world and with passionate colleagues who work tirelessly to ensure effective humanitarian assistance reaches millions of people.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Details

Job Title : Head of Customer Insights

Unit / Division : Private Partnerships and Fundraising (PPF) Org. Unit

Duty Station : Berlin, Germany

Contract Type : Short‑Term Regular Consultant

Duration : 11 months

Line Manager / Supervisor : Rami Kridly – Head of ShareTheMeal

Organizational Context & Purpose of the Assignment

The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate and the world’s largest humanitarian organisation. The ShareTheMeal app, a pioneering fundraising and awareness‑raising platform, is part of WFP’s Private Partnerships and Fundraising Division. The Berlin team (and remote colleagues) focuses on increasing funds raised by further developing the app and fostering user engagement through marketing and communication initiatives.

Accountabilities / Responsibilities

1. Oversee and provide direction to members of the data & customer support teams.
2. Set track, analyse and deliver a data roadmap as well as end‑to‑end reporting dashboards with near real‑time data.
3. Continuously improve ShareTheMeal’s reporting platform end‑to‑end from data extraction, loading and transformation to visualization and analysis.
4. Drive the development of ShareTheMeal’s analytics stack & customer insights and collaborate with stakeholders across marketing, product, operations and tech teams to optimise work efficiencies and deliver better outcomes within the constraints of the organisation.
5. Continuously improve working processes within PPF’s individual giving teams to drive higher efficiencies and ensure an optimised experience on our mobile and web platforms.
6. Work with the team to set up SMART objectives that align with the business goals and technical priorities; monitor and support team performance to ensure objectives are met.
7. Evangelise the value of data at ShareTheMeal.
8. Drive operations of the data and customer insights team supporting the day‑to‑day business as well as experimentation and insights.
9. Drive cross‑pollination with PPF’s individual giving teams and support the divisions BYTE project implementation.
10. Support the revenue growth towards sustainability by 2025.
11. Serve as the subject‑matter expert supporting special projects such as supporting geo expansion and special funding such as Zakat.
12. Enable finance‑reporting and forecasting, responding to special reporting requirements such as the EB board.
13. Support mentoring and new hires for growth.
14. Support relations with key stakeholders at Apple and Google.

Deliverables at the End of the Contract

• Well maintained and documented analytics stack
• End‑to‑end reporting dashboards with near real‑time data supporting the business, including product, marketing, partnerships and content.
• Well planned and documented data roadmap
• Continuous delivery of data insights and data‑related requests as agreed upon with management.
• High‑performing data team that supports the analytics ambitions of product and marketing at ShareTheMeal.

Qualifications and Experience Required

Education : Bachelor’s degree (a master’s degree is preferred).

Work history : At least 5 years of relevant experience in a data analyst role or similar, including data analysis, BI tools, ETL techniques, and technology.

Technical expertise : Excellent SQL knowledge; fluency in Python is a plus. Professional expertise with query dialects including Redshift, MySQL, SAP HANA, BigQuery. Expertise with ETL and scheduling tools (Stitch, Fivetran, Airflow, Airbyte, etc.) and reporting and visualisation tools (Metabase, Tableau, etc.). Excellent application of software engineering best practices to analytics (version control, testing). Excellent understanding of data modelling best practices. Experience with modern reporting tools. Expertise with marketing‑based data models (e.g., Facebook Ads, Google Ads) and user behaviour data models (e.g., Google Analytics, Firebase Analytics). Experience with privacy and data pseudonymisation.

Soft skills : Ability to interact with managers with maturity and tact. Mature judgment with strong interpersonal skills. Collaborative spirit able to liaise with a wide range of people at all levels and across diverse cultures, acting with credibility and diplomacy. Strong time‑management skills with the ability to plan ahead, anticipate requirements, problems and obstacles, and juggle competing priorities successfully and work to tight deadlines. Self‑motivated with a high degree of autonomy. Fully committed and motivated to achieve the aims of the World Food Programme.

Language(s) : Excellent command of spoken and written English. Intermediate knowledge of another official UN language would be a plus (German, Arabic, Chinese, French).

WFP Leadership Framework

WFP Leadership Framework guides us to a common standard of behaviour and the way we work together to achieve our mission.

Reasonable Accommodation

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact us.

No Fee Disclaimer

We do not charge any application processing, training, interviewing, testing or other fees in connection with the application or recruitment process. If you receive a solicitation for the payment of a fee, please disregard it.

Reminders Before You Submit Your Application

Ensure your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). When you are ready, upload your professional CV in English and include a cover letter. Only shortlisted candidates will be notified. All employment decisions are made on the basis of organisational needs, job requirements, merit and individual qualifications, and the organisation is committed to providing an inclusive workplace.