German Technical Support Barcelona

PlanetJobs; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading software development company in Munich is looking for a Technical Support Specialist to provide support and resolve technical issues. This role emphasizes customer service and requires fluency in German with good English skills. The company offers a full-time contract, relocation package, and a dynamic work environment focusing on work-life balance and career development. Ideal candidates will have experience with Cloud solutions and strong problem-solving skills.

Leistungen

Relocation package

Comprehensive training on the product

Dynamic work environment

Focus on work-life balance

Qualifikationen

• Native or fluent in German (C1) and proficient in English (B2).
• Experience with IT technologies/products, especially Cloud solutions.
• Ability to manage customer interactions with professionalism.

Aufgaben

• Provide technical support for a project with a leading software development company.
• Utilize prior IT Technician experience to troubleshoot technical issues.
• Collaborate with teams for seamless project execution.

Kenntnisse

Dhcp

SQL

Active Directory

VOIP

VMware

Customer Service

Windows

Trouble Shooting

Java

VPN

SharePoint

Hardware

DNS

Technical Support

Software Applications

Jobbeschreibung

DUTIES AND RESPONSIBILITIES

• Provide technical support and assistance for a project with a leading software development company
• Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively
• Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction
• Offer guidance and solutions to clients ensuring timely and accurate resolution of technical challenges
• Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

REQUIREMENTS

• Native or fluent in German (C1 level) with strong proficiency in English (minimum B2) both written and spoken communication
• Knowledge of Spanish is a plus
• Background or experience in IT technologies/products particularly in Cloud solutions or tools related to Office Outlook OneDrive Exchange SharePoint Lync Server and Microsoft Windows is valuable
• Ability to manage a wide range of customer interactions with professionalism and empathy
• Strong critical thinking and problem-solving skills for effective resolution of issues.

OFFER

• Relocation package
• Full-time (39 hours) contract Monday to Friday 09:00 and 18:00
• Dynamic and multicultural work environment
• Strong focus on work-life balance
• Comprehensive training on the product advanced technologies and in-demand skills in the market
• Guidance and tools to reach career potential

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Trouble Shooting
• Java
• VPN
• Sharepiont
• hardware
• Dns
• Technical Support
• Software Applications

Employment Type : Full Time

Experience: years

Vacancy: 1