German-Speaking Service Desk Associate - Relocation Included

Cross Border Talents; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading international recruitment agency is seeking a German-Speaking Service Desk Associate to deliver exceptional customer care. This role includes handling inquiries, providing solutions, and ensuring customer satisfaction while supporting the relocation to vibrant cities like Lisbon or Athens. The position offers competitive salary, full training, and a relocation package, including flight tickets and accommodation. Candidates must be fluent in German and possess strong communication skills, with no prior experience necessary.

Leistungen

Relocation package

Competitive salary

Performance-based bonuses

Paid training and coaching

Private health insurance

Work-life balance with 40-hour weeks

Opportunities for internal promotions

Qualifikationen

• Motivated to relocate and start an international career abroad.
• No prior experience needed; full paid training is provided.

Aufgaben

• Handle customer inquiries via phone, email, and live chat in a professional manner.
• Provide clear and effective solutions to technical or service-related issues.
• Support customers with account setup, billing, and product use.
• Document and update customer records in the system.
• Collaborate with colleagues to improve processes.
• Ensure high customer satisfaction through patience and problem-solving.

Kenntnisse

Native or near-native German (C1-C2)

Good level of English (B1 or higher)

Strong communication and active listening skills

Ability to stay calm and positive when solving customer issues

Basic computer skills (MS Office, email, chat platforms)

Jobbeschreibung

German-Speaking Service Desk Associate - Reloca...

Work abroad with full relocation support! We are hiring German-speaking candidates to deliver world-class customer care. You'll receive training, housing support, and career development while enjoying life in Spain, Portugal, or Greece.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

Handle customer inquiries via phone, email, and live chat in a professional and timely manner

Provide clear and effective solutions to technical or service-related issues

Support customers with account setup, billing, orders, or product use

Document and update customer records in the system

Collaborate with colleagues and supervisors to continuously improve processes

Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

Native or near-native German (C1-C2) and good level of English (B1 or higher)

Strong communication and active listening skills

Ability to stay calm and positive when solving customer issues

Basic computer skills (MS Office, email, chat platforms)

No prior experience needed full paid training is provided

Motivated to relocate and start an international career abroad

What We Offer

Relocation package:

Flight ticket to Spain, Greece, or Portugal

Airport pickup upon arrival

Company-paid hotel accommodation during the first weeks

Assistance in finding long-term housing

Salary & Benefits:

Competitive monthly salary + performance-based bonuses

Paid initial training and continuous coaching

Private health insurance (in some locations)

Work-Life Balance:

Full-time, 40 hours per week, with rotating shifts

Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

Experience in an international corporate environment

Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

Enjoy a sunny climate, cultural diversity, and affordable lifestyle