Front Office Agent (m/w/d), Berlin

Meliá Hotels International; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading hotel chain in Berlin is seeking a dedicated guest service representative. Responsibilities include welcoming guests, handling check-ins/outs, and addressing inquiries. Ideal candidates have hotel industry training, strong German and English communication skills, and a passion for hospitality. This is an excellent opportunity to grow within a vibrant, international family atmosphere.

Qualifikationen

• Experience in a similar position is preferred.
• A passion for hosting and guest service is essential.
• Good command of German and English; knowledge of Spanish is a plus.

Aufgaben

• Welcome international guests with a smile.
• Check in and check out using the Opera Cloud hotel system.
• Act as a contact person for guests' concerns.
• Handle billing and cash accounting during shifts.

Kenntnisse

Guest service

Communication in German and English

Computer skills

Teamwork

Ausbildung

Training in the hotel industry

Tools

Opera Cloud hotel system

Jobbeschreibung

“The world is yours with Meliá”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Your Tasks:

• You welcome our international guests with a warm smile
• Check in & check out with the Opera Cloud hotel system
• You are the contact person for our guests' concerns
• Billing and cash accounting in the respective shift
  
  

Your Profil:

• You have completed training in the hotel industry, or already have experience in a similar position
• Being a host is your passion
• You have a good command of German and English, knowledge of Spanish is an advantage
• You have good computer skills
• Knowledge of opera is an advantage
• Independent and autonomous work is no problem
• A warm and positive charisma as well as a well-groomed appearance are a matter of course for you
• You are a team player
  
  

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR