Front Desk Associate (1 year FTC)

WeWork; Hamburg; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Zusammenfassung

A leading co-working company located in Hamburg is seeking a Front Desk Associate to be the first point of contact for members and guests. This role involves managing the front desk, fostering community engagement, and assisting with building operations. The ideal candidate enjoys meeting new people, possesses outstanding interpersonal skills, and has a commitment to exceptional member experience. Experience in hospitality or customer service is a plus.

Qualifikationen

• Enjoy interacting with diverse individuals.
• Strong verbal and written communication abilities.
• Demonstrates integrity and accountability.

Aufgaben

• Greet members and guests warmly.
• Manage the front desk and guest registrations.
• Assist with member engagement and local recommendations.

Kenntnisse

Interpersonal skills

Customer service

Multitasking

Basic computer skills

Ausbildung

Secondary school certificate

Jobbeschreibung

About WeWork

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re leading the movement to empower tomorrow’s world at work by building a global community that supports members to do their best work.

About The Opportunity

As a Front Desk Associate, you’ll be the heart and face of WeWork’s hospitality team as the primary point of contact for our members and guests. You will report to a WeWork location on weekdays to support the Community Management team. Depending on the location, you’ll work with a variety of members from different backgrounds or focus on Enterprise clients. Enterprise locations may have different holidays, technical systems, and property management responsibilities than Classic locations.

Your work, which will include but is not limited to the duties listed below, will help WeWork achieve its mission:

Front Desk Management

• Greet all members and guests with a warm and welcoming demeanor.
• Cover the front desk during the building’s set business hours and be an on-site point of contact for members at the Community Bar.
• Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies.
• Provide orientation of our spaces and relevant information to ensure first-time visitors and guests feel welcome and supported.
• Assist with issuing and collecting keys from members and guests as needed.
• Keep the front desk clean, organized and free of clutter at all times.
• Notify members of any food deliveries and packages.

Member Engagement

• Learn the names of members and guests and get to know their businesses to foster a sense of community.
• Keep track of relevant member notes and information in WeWork systems.
• Answer questions from members and guests knowledgeably and offer appropriate WeWork products and solutions.
• Identify opportunities to celebrate members’ successes and milestones.
• Know and explain WeWork policies and procedures to members and guests.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post offices, shipping centers, and supply stores.

Building Operations and Management

• Assist with handling mail and packages throughout the day, including receiving, processing, sorting and organizing.
• Know and explain WeWork policies and procedures around mail and mailroom.
• Monitor spaces and make adjustments as needed (e.g., picking up rubbish, resetting chairs, straightening pillows).
• Help maintain building amenities (e.g., restocking supplies, keycards, printers).
• Respond to emergencies and incidents promptly and escalate/record as needed.

About You

We’d love to hear from you if you meet the qualifications below:

• You’re a people-person who enjoys meeting new people from all walks of life.
• In-person interactions energize you with outstanding interpersonal skills.
• You are comfortable and confident being the face of the brand.
• Helping others gives you a sense of accomplishment.
• You work well in a team and can roll up your sleeves to help when needed.
• You’re able to multitask while always prioritizing the member experience.
• Experience in hospitality, retail, or customer service is preferred but not required.
• Strong verbal and written communication skills.
• Comfortable with and proficient in basic computer skills.
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Shows a passion and understanding of WeWork’s mission and values.
• A secondary school certificate is preferred but not required.

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. You will be part of a community that embraces and inspires you—because together we can achieve more. WeWork is an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy, gender identity or expression, race, color, national origin or ancestry, citizenship, religion, age, physical or mental disability, genetic information, military or veteran status, or any other protected characteristic. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.