Field Application Specialist (f/m/d)

Danaher Corporation; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading diagnostics company is seeking a Field Applications Specialist based in Germany. The ideal candidate will have a scientific degree and experience in chemical chemistry and immunoassays. Responsibilities include providing customer training, maintaining support logs, and traveling up to 90% in Europe. Fluency in German and English is required. Flexible working arrangements are available.

Leistungen

Flexible working arrangements

Company car

Mobile phone

Laptop

Qualifikationen

• Minimum 1 year of experience in chemical chemistry and immunoassays.
• Ability to interact with customers on a detailed scientific basis.
• Ability to travel and provide service in assigned geography.

Aufgaben

• Provide excellent professional support and training to customers.
• Develop knowledge to understand the industry and customer needs.
• Maintain customer support logs and internal records.

Kenntnisse

Customer service

Technical expertise

Problem-solving

German fluency

English fluency

Ausbildung

University Scientific degree

Jobbeschreibung

Overview

Beckman Coulter Diagnostics has been dedicated to advancing and optimizing the laboratory to move science and healthcare forward for more than 80 years. Join a team where you can be heard, be supported, and always be yourself. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. The Field Applications Specialist (FAS) based in Germany for Beckman Coulter Diagnostics is responsible to provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the European Implementation Team and as FAS you will be located in Germany supporting our local and European customers and impacting directly patients health and overall well-being. You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing frontline support by resolving customer problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems.

If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organization—read on.

Responsibilities

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part of our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in key projects to deliver successful installations for our Customers that meet their requirements and that of our company.
• Provide excellent professional support and training to Beckman Coulter’s customers.
• Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience.

Qualifications

• University Scientific degree + minimum 1 year of experience in chemical chemistry and immunoassays
• Fluent in German and English. Third European language would be a strong plus.
• Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
• Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
• Ability to work flexible hours as per the business needs.

Travel & Environment

• Travel within Germany and the European region (up to 90%, 70% DACH & the Netherlands and 20% rest of Europe) to support customers using technical expertise with overnight stays (up to 50%) as needed.
• Hold a current valid driver’s license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
• FAS operate independently within their geographic territory; however, we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone and laptop.

Working Arrangement

Beckman Coulter Diagnostics believes in designing a better, more sustainable workforce. Flexible, remote working arrangements are recognized for eligible roles, with enriching careers no matter the work arrangement.

Next Steps

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!

About and Contact

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.