EMEA Service Director (d/f/m)

Danaher Life Sciences; Düsseldorf; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A global life sciences company is seeking a Service Director for EMEA to manage field operations and ensure customer satisfaction. The role involves leading a team of 120 staff, optimizing service revenue, and fostering relationships with sales management. Candidates should have at least 10 years of experience in a global organization and are preferred to be fluent in English, with German being a plus. This position is remote, offering a dynamic opportunity for impactful contributions.

Qualifikationen

• Minimum of 10 years’ experience in a global organization.
• Experience managing customer-facing organizations.
• Fluent in English; German skills are a plus.

Aufgaben

• Manage all LMS Field Operations related to Service.
• Oversee an organization with 120 staff, ensuring performance.
• Pursue customer feedback to ensure satisfaction.

Kenntnisse

Customer relationship management

Leadership

Field service management

Financial analysis

Ausbildung

Undergraduate degree

Master’s degree

Jobbeschreibung

For over 175 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to make well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering. All of this is achieved through cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research worldwide? Join Leica Microsystems in our commitment to brilliant solutions and insights.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We currently offer the position of Service Director, EMEA in our office in any major European location (Germany, UK, Italy), which will be REMOTE.

Your Responsibilities

1. The LMS EMEA Service Director manages all LMS Field Operations related to Service, including profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract field repairs/refurbishment within SLA terms, demand service, and warranty repairs.
2. Manage and oversee an organization with 120 staff, including Field Service Managers, Engineers, Customer Service, and Service Contract Sales, ensuring satisfactory performance, business objectives, revenue, and profit targets.
3. Actively pursue customer feedback to ensure satisfaction and high-quality service, incorporating Danaher Business Systems tools into daily work.
4. Maintain knowledge of contractual obligations to properly respond and fulfill agreements with customers, dealers, and third-party service organizations.
5. Own and optimize the regional Service P&L to achieve financial objectives and create above-market growth.
6. Recommend and manage spare parts inventory, supplies, and meet contractual commitments and customer expectations.
7. Establish strong relationships with Sales Management and Business Unit Management to foster team collaboration and address escalated issues.

Your Profile

• Undergraduate degree required; Master’s degree a plus.
• Minimum of 10 years’ experience in a global organization.
• Experience managing and developing customer-facing organizations, preferably a field service organization.
• Experience managing customer relationships is strongly preferred.
• Fluent in English; German language skills are a plus.

Travel

• Willingness and ability to travel up to 40% within the EMEA territory.

Learn more about us through our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

If you are interested in discovering new opportunities in an innovative, team-oriented environment, please apply online. We look forward to your application!

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.