Director Retail In-Store Technology

PUMA Gruppe; Herzogenaurach; Vor Ort; EUR 100.000 - 150.000; Vollzeit

Zusammenfassung

A global sports brand is seeking a Director of Retail In-Store Technology to lead the in-store technology strategy and execution in alignment with business objectives. The ideal candidate will have 10–15 years of experience in retail technology and a proven track record of owning multi-market store rollouts. This position requires strong leadership skills and the ability to balance global standards with local market needs, ensuring a seamless omnichannel experience for consumers.

Leistungen

Inclusive team culture

Development opportunities

Global brand exposure

Qualifikationen

• 10–15 years of experience in retail technology or D2C operations.
• Proven track record in multi-market store rollouts.
• Strong understanding of omnichannel integration.

Aufgaben

• Define and execute global in-store technology strategy.
• Drive adoption through strong change management.
• Partner with teams to understand store needs.

Kenntnisse

Retail technology expertise

Leadership

Omnichannel integration

Change management

Tools

POS systems

Digital signage

Clienteling solutions

Jobbeschreibung

Director Retail In-Store Technology

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability.We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

• Responsible for all aspects of the performance management and professional development of the team, including recruitment, development plans, providing constructive feedback, appraisals and exit processes
• Foster a positive and inclusive team culture by actively engaging team members, promoting open communication, and implementing initiatives that enhance employee satisfaction and well-being
• Compliance with and implementation of legal and operational requirements regarding occupational health and safety within your own area of responsibility.
• Define and execute a global in-store technology strategy aligned with PUMA’s brand vision, D2C ambition, and commercial objectives
• Own the end-to-end lifecycle of all in‑store application and experience‑layer technology solutions (POS software, clienteling, in-store digital experiences), from concept through rollout and optimization
• Partner closely with Retail, Markets, Operations, Infrastructure and Store Excellence teams to understand local store needs, operational realities, and regional nuances
• Drive a global in-store technology roadmap and backlog, balancing scalability with market-specific requirements
• Act as the key business-facing technology leader for retail stores, ensuring solutions deliver measurable value for store teams and consumers.

In-Store Consumer & Associate Experience Enablement

• Enable seamless, intuitive, and frictionless in-store consumer journeys, from assisted selling and checkout to omnichannel services (CnC, RiS, SfS, endless aisle)
• Design and evolve technology that empowers store associates with the right tools, data, and insights to deliver premium consumer experiences
• Ensure tight integration between in-store systems and digital commerce platforms to support a true omnichannel experience
• Leverage store-level data and feedback to continuously improve in-store experiences and operational efficiency.

Store Systems, POS & Device Ecosystem

• Own the global POS strategy, including hardware, software, payments, and integration with upstream and downstream systems
• Define standards for store applications and digital tooling(clienteling solutions, mobile POS software, digital signage), ensuring reliability, usability, and scalability
• Partner with IT Infrastructure and Security to ensure store technologies meet global standards, performance, stability, and compliance requirements.

Global Standards & Scalable Execution

• Establish global principles, architectures, and standards for in-store technology while enabling local flexibility where it creates value
• Lead global rollouts and upgrades, coordinating with Markets, Retail Operations, and Change teams to ensure smooth adoption
• Drive adoption through strong change management, training enablement, and clear communication with store teams.
• Manage strategic technology partners and vendors in the retail technology ecosystem
• Continuously scan the market for emerging retail technologies and innovations that can enhance store performance and consumer engagement
• Define KPIs and success metrics for in-store technology initiatives, tracking value creation and continuously optimising solutions.

10–15 years of experience in retail technology, D2C, or large-scale enterprise technology environments, with strong exposure to physical retail and store operations

Proven track record owning in-store technology landscapes (POS, payments, store devices) and delivering multi-market store rollouts

Solid understanding of omnichannel integration between physical retail and digital commerce platforms

Strong ability to balance global standards with local market needs in complex, international organisations

Experienced people leader with a history of leading global teams and influencing senior retail and technology stakeholders

Pragmatic, outcome-driven leader with a strong focus on reliability, adoption, and store-level impact.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

The PUMA corporate Headquarters are located in Herzogenaurach or Herzo, as we like to call our hometown, located in southern Germany close to Nuremberg. Every day, more than 1000 colleagues walk through our doors, ready to push sport and fashion forward. And if you’re lucky, you just might run into Usain Bolt or Antoine Griezmann walking down the hall.