Director of Operations

AXSOS AG; Gemeindeverwaltungsverband Metzingen; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading education and operations provider in Germany is seeking a Director of Operations to oversee academy operations and manage cross-functional teams. This role involves strategic planning, budget management, and ensuring high delivery standards of educational programs. The ideal candidate will have over 7 years of experience in business operations and a track record of successful management in a dynamic environment. The position offers competitive compensation, a supportive team culture, and opportunities for professional growth.

Leistungen

Dynamic team environment

Personal and professional growth opportunities

Competitive compensation package

Qualifikationen

• 7+ years of professional experience in business operations, finance, education management, or project management.
• Proven experience in managing cross-functional teams effectively.
• Strong proficiency in data analysis and metrics management.

Aufgaben

• Own full-operations across various departments including Marketing, Sales, and HR.
• Accountable for enrollment, quality delivery, and budget management.
• Design and run the post-graduation placement program for students.

Kenntnisse

Cross-functional team leadership

Business operations management

Financial management

Project management

CRM proficiency

Tools

Dynamics 365

Power BI

Microsoft Business Central

Jobbeschreibung

Director of Operations

In Ramallah/ Full-Time/Hybrid Work

We are looking for:

About Axsos Academy:

Tech‑training academy operating in Palestine (with strong Germany ties), delivering Full‑Stack Development, Data Science & ML, and Software QA programs. Our mission is to graduate market‑ready talent and place them into quality jobs across Palestine, the region, and remote roles.

Role Scope:

• Full‑academy operations owner across Marketing, Sales & Admissions, Teaching, Career Services, Funding & Scholarships, Finance, and HR.
• Accountable for enrollment, delivery quality, placement rate, budget/P&L, and compliance.
• Proficient in Dynamics 365 CRM · Power BI · Microsoft Business Central · Standard office/collab stack.

Core Responsibilities:

1) Strategy, Planning & P&L

• Own annual/quarterly strategy and OKRs; cohort calendar, capacity planning, pricing, and scholarship mix.
• Build and manage budgets, cost‑center structure, and monthly performance reviews (revenue, COGS, EBITDA, runway).
• Board/leadership reporting; risk management and contingency planning.

2) Demand: Marketing, Sales & Admissions

• Set the lead‑to‑enrollment engine: webinar rhythm, campaign calendar, CPL/ROI targets, source mix, and messaging.
• Lead Sales & Admissions discipline: routing SLAs, response times, CRM hygiene, pipeline forecasting, offer/acceptance conversion.
• Implement Dynamics 365 CRM workflows, dashboards, and exception‑based alerts (manage by data, not micromanagement).

3) Supply: Teaching & Program Delivery

• Manage the teaching organization (instructors + TAs) across FSD, DS/ML, QA; coverage planning and hiring.
• Refresh curriculum content and add micro‑credentials where needed (cloud, analytics, QA automation, AI tooling).

4) Career Services & Employability

• Design and run the 6‑month post‑graduation placement program.
• Student‑readiness funnel (CV/LinkedIn/GitHub/portfolio), workshops, mock/HR interviews, tutorials.
• Application dashboard (targets per week; quality threshold), interview tracking, and offer support.
• Employer engine: partner mapping, bulk‑hiring initiatives, internships, alumni referrals.

5) Funding, Scholarships & Partnerships

• Own relationships with funding partners: selection, reporting, compliance.
• Structure employer/scholarship packages; coordinate bulk‑hire pathways and co‑funded internships.

6) Finance, Collections & Systems

• Oversee collections and payment plans; supervise First Financial Officer; manage AR old/new buckets and recovery plans.
• Vendor payments, petty cash, tax/VAT handling, monthly financial reporting.
• Lead the transition Bisan → Microsoft Business Central; standardize cost centers and Power BI reporting.

7) Partnerships & Market Expansion

• Build and execute pilots with universities and corporates (e.g., GUtech Oman onsite FSD pilot; B2B upskilling).
• Scope Germany go‑to‑market: market sizing, buyer personas, tailored corporate training, trainer pools, TA backbone.

8) Data, QA & Continuous Improvement

• Own the metrics stack: marketing → admissions → delivery → placement; NPS and learner outcomes.
• Run post‑mortems per cohort; translate insights into process fixes (scripts, rubrics, SLAs, dashboards).

9) People, Culture & Governance

• Hiring, onboarding, performance management, coaching, and conflict resolution across teams.
• Set norms for discipline, responsiveness, and accountability; clarify roles and meeting rhythms.
• Policies, student contracts, privacy/compliance; safety and safeguarding standards.

Your Profile:

• 7+ years of professional experience in business operations, finance, education management, project management, or related fields.
• Proven management and leadership experience, ideally overseeing cross‑functional teams (e.g., operations, sales, marketing, or academic delivery).

We Offer You:

• Dynamic and supportive team culture.
• Opportunities for personal and professional growth.
• Competitive compensation package.

How to Apply:

Apply now by sending us your CV and CL and join us!

About Axsos AG:

Axsos AG, headquartered in Metzingen, Germany offers customers a wide range of benefits in the fields of digital processes, digital infrastructures, digital security and digital education, including the Bootcamp Academy in Ramallah. Through its expertise in designing and optimizing digital processes, Axsos helps companies increase efficiency and optimize business operations.

Through its Bootcamp Academy in Ramallah, Axsos also promotes digital education and enables participants to acquire valuable digital skills. Axsos's diverse and holistic solutions enable companies to successfully manage their IT innovations and to compete confidently in an increasingly digitalized environment, finding their way to the freedom of IT innovations.

Learn more about us here: Axsos AG